Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally.
Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team.
Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.
Level 4: Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly.
Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue.
Specific Readiness Level To Determine Next Steps
| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
Team leader or all team members must leave the country | Individual team members must leave the country Prepare: Evacuation Imminent | Heightened risk of evacuation, visa, or business-related exits or deportation. Review all Evacuation Preparedness Plans to decide if evacuation routes, etc. are up to date. Review the recommended individual stay-go assessment to determine next steps Field leaders will follow the safety and well-being priorities for removal from a crisis situation as outlined on the International Risk Priorities | Standard overseas operating levels and risks |
Steps to Reduce Probability and Consequences
- Create sustainable business practices, timelines, and Evacuation practices
- Keep up to date with latest news in the region -Helpful International Risk Management Resources
- Maintain awareness of visa processes and adjust accordingly
- Maintain awareness of government surveillance and keep in close contact with team leader
- Maintain security policies and practices
Applicable Corporate Policies
- Evacuations may be authorized and mandated at either the local, Self-Evacuation, Team Evacuation or Reliant level.
- International Crisis Evacuation Assistance
- Evacuation Trigger Points for Action
- Evacuation Imminent
- Evacuation Preparedness Plans
- Review priorities for removal from a crisis situation as outlined on the International Risk Priorities.
- Confidentiality During Crisis Events
Crisis Resolution Protocol
- As soon as you are able, begin documenting and gathering information
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- Determine the location and status of all personnel that might be affected. This includes the visa and legal standing of each member.
- If appropriate and with the consultation of the International Crisis Manager, seek clarity on the situation with the appropriate government office If it will not raise suspicions
- Begin caring for all affected Team Members
- Coordinate all actions with the International Crisis Manager. Reliant may advise you to reach out to request evacuation/travel assistance through our insurance provider (See: International Crisis Evacuation Assistance)
- Consider all actions through the lens of protecting local believers
- International Risk Assessment will be preformed before returning
- Return or Resumption of Operations After An Evacuation
1 Comment
Matt Elkins
Sarah Swann, this page looks GREAT and is ready to go. Thank you for you work on this.