Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally.
Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team.
Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.
Level 4: Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly.
Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue.
Specific Readiness Level To Determine Next Steps
| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
The accident has caused death. In the event of a death of a team member, it moves to Contingency Planning: Accidental Death or Suicide If the accident has caused Imprisonment it moves to Contingency Planning: Imprisonment or Detention of Personnel Threats with substance or action against a team member. | Serious injury of team member or passenger. Team member is questioned or detained by policy related to the incident. Team member receives threats from the other party involved. | Automobile accident with Injury or fault. | Automobile accident with no injury or fault. |
Steps to Reduce Probability and Consequences
- Practice situational awareness (Color Codes for Situational Awareness) and follow all traffic laws
- Be prepared to activate other contingency plans if situations arise
- If additional contingencies occur, strongly consider immediate evacuation
- Research local laws before instituting a team and keep a working record of relevant legislation
Applicable Corporate Policies
- Evacuations may be authorized and mandated at either the local, Self-Evacuation or Reliant level.
- Know your Places of Refuge
- Confidentiality During Crisis Events
- Medical Information Confidentiality
Crisis Resolution Protocol
- Follow all local laws for reporting the incident and repairing any damage as necessary (If applicable, The Smart Traveler Enrollment Program (STEP) app has local "911" numbers you can call- See Helpful International Risk Management Resources)
- Assess the situation and decide whether the driver and his/her family should find a safe haven (escape and evade) or stay to address the situation. If the other person has a major injury or dies, depending on the culture and retribution rules of the specific location, the driver and their family may need to evacuate immediately
- Depending on the culture and rules of the specific location, if there is severe risk for retribution, team members other than the driver and his/her family should help the injured person
- As soon as you are able, begin documenting and gathering information
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- Record any injuries with Reliant who will document the victim information
- Contact Reliant liability insurance to report a claim for an automobile accident (or ask Reliant to do this on your behalf)-International Crisis Evacuation Assistance
- Activate Shelter in Place Protocols starting with a lockdown of this team's facilities with a mandated curfew for all team members until further notice
- If necessary attempt to Evacuate or relocate to Places of Refuge
- Follow all ICMT directions and recommendations
