If a crisis has occurred that has reached a level 3 crisis within your field team but is still a lower-level crisis that does not require an immediate response, you can email the International Crisis Management Team (icmt@reliant.org) to inform Reliant. For a level 3 crisis requiring an immediate response, and for all level 4 and 5 crisis reports, please send a group text to Reliant or call the Reliant international crisis hotline. (850-REL-IANT) (850-735-4268). (For those in a HIGH threat level who may be using a satellite phone you can call or text message the International Crisis Manager directly by contacting Mike Easton at 515.520.3778). If you are unsure of the level of severity or if you need an immediate response to an incident, you can always call the international crisis hotline number to report a crisis. Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally. Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team. Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed. Level 4: Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly. Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue.
Take notes to help you remember what has happened. Don't forget to include the people involved and a description of what has happened in when you report your crisis.
Contingency Plan
Please follow the appropriate Contingency Plan that your team submitted to Reliant for the type of crisis being reported. The customized contingency plan will be located in your team one-drive crisis management plan folder. Reliant will evaluate the situation and communicate next steps.
If your team did not submit a contingency plan for this crisis type, please follow a template from the contingency plan crisis incident list (also found in your Google Drive International Team Folders).
Reporting
The Reliant International crisis management team will reach out to the team member who contacted Reliant to walk through questions to create an initial International Crisis Report. That initial Crisis Report will be used internally by the ICMT for documentation. However, a communication tracking log will be shared with team leaders and church/network partners that documents all forms of communication that happens during a crisis between Reliant and the field team member to keep everyone up to date on all communication received by Reliant about the crisis.
Contacting Service Providers for Assistance
1 Comment
Matt Elkins
Sarah Swann, this page looks great