Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally.
Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team.
Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.
Level 4: Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly.
Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue.
Specific Readiness Level To Determine Next Steps
| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
Shooting occurs Or credible threat toward the team or associated persons working with the team individually or generally | Known activity in immediate vicinity Or activity now focused on western citizens | Known activity in larger vicinity not focused on western citizens | Generalized terrorist presence in the region |
Steps to Reduce Probability and Consequences
- Avoid high threat locations and events
- Practice situational awareness (Color Codes for Situational Awareness) and communicate routinely with the team leader
- Be prepared to activate Contingency Plan: Kidnapping Protocols if such a situation arises
- Continually monitor security threats
Applicable Corporate Policies
- Evacuations may be authorized and mandated at either the local, Self-Evacuation or Reliant level.
- Know your Places of Refuge
- Confidentiality During Crisis Events
Crisis Resolution Protocol
Credible Threat
- Determine the location and status of all personnel that might be affected
- Immediately relocate to a safe haven
- Notify all other personnel to Shelter in Place as appropriate
- Call the local authorities
- As soon as you are able, begin documenting and gathering information
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
Shots Fired
- If possible, exit the building through an emergency exit and immediately relocate to a safe haven
- If you cannot travel safely, barricade yourself as best as possible and call the local authorities or an interpreter immediately followed by establishing contact with Reliant (Crisis Reporting for International Incident) unless doing so would put you in further danger. Mute all electronics to avoid detection by the shooter.
- Avoid confrontation at all costs. Engage the shooter only as a last resort.
- Notify all other personnel to Shelter in Place as appropriate
- Attend to any immediate medical needs if safe to do so while you await emergency assistance
- As soon as you are able, begin documenting and gathering information
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- Determine the location and status of all personnel that might be affected by the shooting
- Record any injuries and reach out to Reliant who will update victim information in their report
- Determine accurate information regarding terrorist activity (you can use The Smart Traveler Enrollment Program (STEP) app as a resource)
- If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency Planning: Missing Person
- If you have the ability, coordinate with the ICMT to decide the best course of action.
- As soon as you determine it to be safe, exit the building and immediately relocate to team facilities to follow shelter-in-place protocols
