Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally.
Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team.
Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.
Level 4: Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly.
Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue.
Specific Readiness Level To Determine Next Steps
| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
Major crisis that inhibits the ability to safely continue the team | Major threats or moderate crisis which limit the ability to safely continue the team | Significant events which do not directly affect the team, but increase the risk level | Standard threat level |
Steps to Reduce Probability and Consequences
- Practice situational awareness (Color Codes for Situational Awareness) and communicate routinely with the team leader
- Be prepared to activate other contingency plans if situations arise
- If additional contingencies occur, strongly consider immediate Evacuation
Applicable Corporate Policies
- Evacuations may be authorized and mandated at either the local, Self-Evacuation or Reliant level.
- Know your Places of Refuge
- Confidentiality During Crisis Events
- Medical Information Confidentiality
Crisis Resolution Protocol
- As soon as you are able, begin documenting and gathering information
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- Determine the location and status of all personnel that might be affected
- The Team Leader will assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. These personnel should locate and contact any witnesses that might have observed the incident
- Record any injuries with Reliant who will document victim information on their report
- Contact the nearest Embassy and Consulate Assistance
- If there are any missing persons, simultaneously follow the Contingency Planning: Missing Person
- Activate Shelter in Place Protocols starting with a lockdown of team facilities with a mandated curfew for all personnel until further notice
- If possible attempt to Evacuate or relocate to Places of Refuge
