Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally.
Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team.
Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.
Level 4: Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly.
Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue.
Specific Readiness Level To Determine Next Steps
| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
Major Typhoon aimed at our location, significant impact that inhibits the safe continuation of the team | Minor Typhoon or directed in adjacent locations, but major direct impact | Minor Typhoon predicted or directed in adjacent locations, minor direct impact expected | Stronger than typical natural storm patterns, the possibility of a Typhoon |
Steps to Reduce Probability and Consequences
- Maintain updated weather forecasts
- Consider relocating during a Typhoon watch or warning before the Typhoon hits the shore
- Maintain Shelter in Place Kit
Applicable Corporate Policies
- Evacuations may be authorized and mandated at either the local, Self-Evacuation or Reliant level.
- Know your Places of Refuge
- Confidentiality During Crisis Events
Crisis Resolution Protocol
- If you determine that any of the following steps will risk harm, skip any steps below and Shelter in Place immediately
- As soon as you are able, begin documenting and gathering information
- Determine the location and status of all personnel that might be affected by the typhoon
- Determine accurate information regarding weather patterns and predicted outcomes
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device
- If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency Planning: Missing Person
- Check with the nearest Embassy and Consulate Assistance for updated information
- Establish consistent lines of communication for all personnel involved or gather all personnel to a central location if communication lines are not available
- If you have the ability, coordinate with the ICMT to decide the best course of action
- Check updated status of personnel and Typhoon hourly
- Consider your options: Evacuation, Shelter in Place, or Places of Refuge
- Decide with your team how and when to communicate if you are separated
EVACUATION
- Follow the Evacuation Protocols
- At each major junction or when problems arise, reassess the Typhoon’s status and decide whether to continue or change the plan
- When you have successfully evacuated, contact the International Crisis Manager
- Return only when local officials determine that it is safe
SHELTER-IN-PLACE
- If you Shelter in Place, communicate to the ICMT your location, your supplies, and your timeline for action
- Remember that a Typhoon is a series of waves that may continue for hours
- When the Typhoon passes immediately contact the ICMT and prepare non-essential personnel for evacuation if needed
PLACES OF REFUGE
- Relocate to destinations Places of Refuge
- When you arrive, determine the location and status of all relevant personnel
- Contact the ICMT
- When you arrive at your Place of Refuge, reassess the status of the Typhoon and personnel
- Determine whether to Shelter-in-Place at the Place of Refuge or to further Evacuate
- When the Typhoon passes, contact the ICMT and evacuate non-essential personnel if needed
