Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally.
Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team.
Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.
Level 4: Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly.
Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue.
Specific Readiness Level To Determine Next Steps
| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
| Major Tsunami occurred and brought significant impact to team and operations. | Major Tsunami aimed at our location, expected to bring significant impact to team and operations. | Minor Tsunami or directed in adjacent locations, minor direct impact | Stronger than typical natural storm patterns or increased seismic patterns resulting in a possibility of a tsunami |
Steps to Reduce Probability and Consequences
- Maintain updated weather forecasts
- Consider relocating during a Tsunami watch or warning before the Tsunami hits the shore
- Maintain Shelter in Place Kit
Applicable Corporate Policies
- Evacuations may be authorized and mandated at either the local, Self-Evacuation or Reliant level.
- Know your Places of Refuge that are high ground
- Confidentiality During Crisis Events
Crisis Resolution Protocol
Upon Receiving Notice of a Tsunami
- Disseminate notification and evacuate to your Places of Refuge in high ground.
- If you determine that you do not have time to react appropriately, immediately follow Shelter in Place protocols adjusting as needed to be as high and far from the shoreline as possible
- If you see a wave, Shelter in Place immediately on the highest floor.
- As soon as you are able, begin documenting and gathering information
- Determine the location and status of all personnel that might be affected by the tsunami
- Determine accurate information regarding weather patterns and predicted outcomes
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device
- Check updated status of personnel and Tsunami hourly and contact International Crisis Manager if there are changes
- Check with the nearest Embassy and Consulate Assistance for updated information
After the Tsunami
- Check with local officials (before venturing out from a Places of Refuge), The Smart Traveler Enrollment Program (STEP) app can be a resource
- Establish consistent lines of communication for all personnel involved or gather all personnel to a central location for assessment
- Record any injuries and share victim information with Reliant and if necessary follow the Contingency Planning: Medical Emergency
- Record physical damage, basic utilities, and local conditions
- If you have the ability, coordinate with the ICMT to decide the best follow-up course of action
- If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency Planning: Missing Person
