Welcome! This page is meant to be a place for MTD Coaches to get answers to frequently asked coaching questions quickly.
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The answer to this question can often be a balance between motivation and activity level. For example, some people might work better with a big week/ slower week rhythm rather than a "same goal each week" rhythm. Feel free to adjust accordingly. Our ninja skills as coaches are to discover patterns in motivation and work ethic and leverage those natural patterns to help someone achieve their goals. Activity Averages for Support Raising
Here's an example of a 5-hour a week pattern from a pastor-level staffer: 20 connection attempts by text takes about an hour and usually 3 people get back to me for an appointment and 1-2 say yes to supporting. Right now I'm going back through my list of those who haven't responded and am doing some voice texts. When your support raiser has hit these benchmarks, encourage them to feel the freedom to be "done" with MTD for the week. Celebrate! Have them continue to respond to people texting/calling/ emailing back. But, affirm them in enjoying the work they've accomplished with the Lord's help and taking a needed break. This is a marathon, not a sprint. Those times of rest are essential to stave away burnout. |
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Discover their activity patterns (Toolbox/ Coaching/ Activity Summary/ Select Missionary/ Monthly).
Build in a few motivators.
Double-check that your milestones are on track.
Clarify expectations.
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In these scenarios, we often wonder, as coaches, "Are these people just cheesing out and not wanting to call? Or have they tried, and no one is picking up?" It isn't easy to discern. Here are some reflections from seasoned coaches:
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Also known as the "At this rate, it will take you eight years to raise your initial support" conversation. This one takes prayer and tact, but it's time to have this honest conversation when your support-raiser seems stuck or discouraged by MTD. Reliant's MTD Thresholds & Expectations can be a helpful resource in this situation as it explains what milestones support-raisers are to reach and gives you guidance on what should happen if they don't. These milestones can also serve as a motivator. Example: The 12-week milestone is coming up in 4 weeks. Looks like you have $x left to raise by then. How about we work on breaking that down into small chunks you feel you can accomplish? Does that sound like something that would work for you? Tasks for Full-Time MTD can also be a helpful tool to send to the employee to remind them what their work should look like in this season. |
If you feel you've taken them as far as you can, or if it's been a year of Initial MTD, it may be time to ask Reliant to switch them to another coach. Sometimes, that fresh energy kick-starts them back into vigorous MTD. Other options:
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Here's the "What is True" document from our friends at Cru. It lists out verses and statements on what is true about God, us, and our supporters. |
"You manage what you monitor, so find a way to monitor what matters." - Gretchen Rubin. Every Reliant worker needs a way to manage their potential, current, and past supporters. MPDx offers a great way to do that. Click here for step-by-step instructions to get set up. PS - Here's our page on How to Optimize MPDx |
This could be regarding their support goal, paystub, benefits, etc. Please have the worker contact your program team liaison or administrator for support when these questions arise. If a worker has questions about a donor's gift or a question on behalf of a donor that you cannot help with, please have them reach out to the Gift Services team or the program team liaison. |
When coaching a married couple:
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Depends. EOYA appeals to a different type of giver than your recurring donor. For example, EOYA can be a great way to approach a larger-capacity giver whom your coachee is intimidated or with whom they cannot book a formal MTD presentation meeting (due to the giver's busy schedule). When this type of donor gives to a year-end appeal, it indicates a level of interest in the ministry and invites follow-up conversations and follow-up giving opportunities. If those you're coaching are willing to follow the Game Plan for End-of-Year Giving and only ask those who have not received an invitation to give in 6 months or more, then tell them to go for it. Here's another way to think about it:
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I just reviewed a handful of letters, and these were the most common pieces of feedback:
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Ask: How many times have you reached out to them with no response? What method are you using to reach them? What did you say? *Likely, they aren't ghosting. We usually quit too early, only use one method of communication or say something that doesn't beg an immediate response. Ask the above questions to get to the bottom of the story. |