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1. Call them with a gentle reminder. Leave a voicemail, if necessary. Let them know you're excited to start meeting regularly. Ask to see if they're ok (maybe they're sick or have had a crisis arise). Remind them you're there to empower them to reach their goal, not to babysit them. Share how studies have shown that faithfulness in attending weekly coaching meetings corelates to effectiveness in raising support. Then ask them to let you know when would be a good time for them to meet weekly for encouragement. If they agreed to the MTD Coaching Agreement, you may also refer to that. Or you can introduce this in one of your first calls to set expectations and reach a mutual agreement moving forward. 
2. If you get no response, reach out to the program team lead to let them know what's going on and ask for their direction on what you should do next. 
   1. If the program lead wants you to reach out to the supervisor, use this template (Introduction of Coaches, Supervisors, Missionaries) to introduce yourself and let them know of the situation.
3. A SOP might be needed to establish boundaries and expectations. The program lead and supervisor can work together to create this. You are welcome to request this, if you feel it will provide the motivation the employee needs. 

"You manage what you monitor, so find a way to monitor what matters." - Gretchen Rubin

Every Reliant worker needs a way to manage their potential, current, and past supporters. MPDx offers a great way to do that. Click here for step-by-step instructions to get set up.

PS - Here's our page on How to Optimize MPDx

Depends. EOYA appeals to a different type of giver than your recurring donor. For example, EOYA can be a great way to approach a larger-capacity giver who your coachee is intimidated by or with whom they cannot book a formal MTD presentation meeting (due to the giver's busy schedule). When this type of donor gives to a year-end appeal, it indicates a level of interest in the ministry and invites follow-up conversations and follow-up giving opportunities. 

If those you're coaching are willing to follow the Game Plan for End Of Year Giving and only ask those who have not received an invitation to give in 6 months or more, then tell them to go for it. 

Here's another way to think about it: 

• The EOYA appeals to a different type of donor than the monthly/ recurring donor. Because of that, yes, you can encourage those who are in Initial MTD to do an EOYA. However, they should only send the appeal to the following types of people: 

  • Larger capacity (wealthy)
  • Those who are non-committal (won’t sign up for a recurring gift, but might give a special gift)
  • Those who have previously said no to giving
  • Those who are extra hard to get a hold of/ ghosting
  • Those who have given a special gift, but don’t give on a recurring basis.

  This might end up being a real short list of people. But, that’s ok for year 1! It starts the healthy habit of offering a year-end giving opportunity.

I just reviewed a handful of letters and these were the most common pieces of feedback: 

• If you have a shortfall in monthly support, you don’t need to mention it in your EOY appeal letter. It only muddies the water by getting people to think about your monthly support and how sustainable your ministry is, etc. Keep the focus on vision for the new year and end of year giving.
  
  
• Add a greeting with the person’s name. Hand-address. Return address can be a sticker or stamp. Consider a different size or color envelope than the standard white #10.
  
  
• Be careful not to mention a bunch of numbers (need to raise $#, to reach # students, by # date, could you give $### or $## or $#). It quickly confuses. Consider simplifying and list the total you’re prayerfully asking the Lord to raise and the amount you’d like them to consider. For example:  Would you seek the Lord on giving an intentional gift of $2,000, or some other amount? PS – This amount could be a great question to put before the Lord, so you have that confidence behind the number. 
  
  
• Say you’ll call. Some prefer to list in the letter a specific date on which they’ll call. You can hand-write this with a little note at the bottom of the letter, for a personal touch.
  
  
• List where to send a check. A lot of year-end givers are check-writers. Make it easy on them by mentioning checks should be made out to Reliant with your name in the memo line and can be mailed to Reliant at 11002 Lake Hart Dr., Suite 100, Orlando, FL 32832.
  
  
• If emailing your letter add something different in the subject line so they know it’s a personal email from you and not a prayer letter. Add a greeting with their name and a personal note at the beginning.

Week 5 - How to Ask for Connections

Ask: How many times have you reached out to them with no response? What method are you using to reach them? What did you say?

*Likely they aren't ghosting. We usually quit too early, only use one method of communication or say something that doesn't beg an immediate response. Ask the above questions to get to the bottom of the story.  

Follow Up Sequence

Week 6 - Follow Up

Follow Up Strategies