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titleWhat is enough hours or tasks? How can I gauge what needs to be done and when I can be "off" work?

The answer to this question can often be a balance between motivation and activity level. For example, some people might work better with a big week/ slower week rhythm rather than a "same goal each week" rhythm. Feel free to adjust accordingly. Our ninja skills as coaches are to discover patterns in motivation and work ethic and leverage those natural patterns to help someone achieve their goals. 

Activity Averages for Support Raising

Hours spent on MTD

40 hrs/week

 

30 hrs/week

 

20 hrs/week

 

10 hrs/week
5 hrs/week


Week

Month

Week

Month

Week

Month

Week

Month

Week

Month

Connection Attempts

80

320

64

256

32

128

1664832

Appointments

10

32-40

8

24-32

4

12-16

24-812-4

Follow-up attempts

30

120

24

96

12

48

624312

Admin time

5 hrs

20 hrs

4 hrs

16 hrs

3 hrs

12 hrs

2 hrs8 hrs1 hr4 hrs

New Partners or Increases

5

16-20

4

12-16

2

16

6-

18

8

14.52


Here's an example of a 5-hour a week pattern from a pastor-level staffer: 20 connection attempts by text takes about an hour and usually 3 people get back to me for an appointment and 1-2 say yes to supporting. Right now I'm going back through my list of those who haven't responded and am doing some voice texts.

When your support raiser has hit these benchmarks, encourage them to feel the freedom to be "done" with MTD for the weekWhen your support raiser has hit these benchmarks, encourage them to feel the freedom to be "done" with MTD for the week. Celebrate! Have them continue to respond to people texting/calling/ emailing back. But, affirm them in enjoying the work they've accomplished with the Lord's help and taking a needed break. This is a marathon, not a sprint. Those times of rest are essential to stave away burnout.

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titleThe support-raiser doesn't want to make phone calls or says no one will answer the phone?

In these scenarios, we often wonder, as coaches, "Are these people just cheesing out and not wanting to call? Or have they tried, and no one is picking up?" It isn't easy to discern. Here are some reflections from seasoned coaches: 

  • Are they getting the results through text than they would be by phone? It should be a 3:1 ratio of responses per reach-out. If they are seeing these results, then great. If not, encourage them to try phone calls for a week and "see what happens." PS - It won't be easy to discern results if they do not submit an MTD Activity Form through Toolbox weekly. Encourage consistency in this so you have the tools you need to zero in on what needs your support.
          
  • Have some discernment about generational needs: Younger generations may prefer text. People in their 40s and up; call them.

  • Encourage them to try the "Text, then call." Send a text before calling. This works great for those who consider a call an emergency or won't answer the phone if they don't have the number in their contacts. The text can sound something like this: Hi! This is _____. I just wanted to inform you that this is my number. I will call you tonight to talk about some prayer and giving opportunities with the ministry I'm a part of. If tonight doesn't work for you, let me know. Talk to you soon!
  • Look at the average gift. If it's $50 or lower, it usually means they've just been asking their young friends. They'll need your encouragement to stretch and reach out (by phone) to others with a higher capacity to give.

  • Step out of your comfort zone. Encouraging your people to call more than they feel comfortable is okay. We all need that little push to help us out of our comfort zone. 

  • Point to efficiency. Have them look at some of these text conversations: How many days ago did the conversation start, and have they reached the resolution yet? Often, the "easier" text conversation takes days or weeks to resolve, whereas a phone call would take 5 minutes. People don't realize this.

  • Go to the places where their people are. An example of this is the support-raiser went to a church luncheon where about 30% of the people on his list were in attendance. He even ran into the guy that wouldn't respond to his texts/calls/emails and they were able to talk for 20 minutes. 


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titleWhen is it time to have the "Come to Jesus" conversation with a reluctant support-raiser?

Also known as the "At this rate, it will take you eight years to raise your initial support" conversation.

This one takes prayer and tact, but it's time to have this honest conversation when your support-raiser

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titleWhen is it time to have the "Come to Jesus" conversation with a reluctant support-raiser?

Also known as the "At this rate, it will take you eight years to raise your initial support" conversation.

This one takes prayer and tact, but it's time to have this honest conversation when your support-raiser seems stuck or discouraged by MTD.

Reliant's MTD Thresholds & Expectations can be a helpful resource in this situation as it explains what milestones support-raisers are to reach and gives you guidance on what should happen if they don't. These milestones can also serve as a motivator. Example: The 12-week milestone is coming up in 4 weeks. Looks like you have $x left to raise by then. How about we work on breaking that down into small chunks you feel you can accomplish? Does that sound like something that would work for you? 

Tasks for Full-Time MTD can also be a helpful tool to send to the employee to remind them what their work should look like in this season. 

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titleSomeone has financial questions outside of Toolbox

This could be regarding their support goal, paystub, benefits, etc.

Please have the worker contact your program team liaison or administrator for support when these questions arise.If a worker has questions about a donor's gift or a question on behalf of a donor that you cannot help with, please have them reach out to the Gift Services team or the program team liaison.support when these questions arise.

If a worker has questions about a donor's gift or a question on behalf of a donor that you cannot help with, please have them reach out to the Gift Services team or the program team liaison.

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titleMarried Couples

When coaching a married couple:

  • Balance "Work in your strengths" with "Do what you need to do to raise your total amount." This is particularly important in relationships with a Type A wife and a more "passive" husband. Often, the husband will pass the harder work off to the wife because it's in her "strengths" but then he's off the hook for really going for it. As coaches, we can call these men to lead with strength; consistently challenging them to do the hard work of MTD out of love for his family and obedience to the Lord. (This is another area where MTD grows the person for ministry!)
  • Provide individual accountability. Accountability that is only based on the Reliant MTD hours and number of calls form can be too vague for a couple who is recording hours together, because it doesn't show what each individual is doing. It's better to have specific goals for the week with names of people to contact and follow-up with and then be asked "did you call so-and-so?" 
  • If both are working on MTD, coach both of them. Even if one has a lesser role. 


EOYA Questions

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titleShould someone in Initial MTD make a year-end ask?

Depends. EOYA appeals to a different type of giver than your recurring donor. For example, EOYA can be a great way to approach a larger-capacity giver whom your coachee is intimidated or with whom they cannot book a formal MTD presentation meeting (due to the giver's busy schedule). When this type of donor gives to a year-end appeal, it indicates a level of interest in the ministry and invites follow-up conversations and follow-up giving opportunities. 

If those you're coaching are willing to follow the Game Plan for End-of-Year Giving and only ask those who have not received an invitation to give in 6 months or more, then tell them to go for it. 

Here's another way to think about it: 

  • The EOYA appeals to a different type of donor than the monthly/ recurring donor. Because of that, yes, you can encourage those who are in Initial MTD to do an EOYA. However, they should only send the appeal to the following types of people: 

      • Larger capacity (wealthy)
      • Those who are non-committal (won't sign up for a recurring gift but might give a special gift)
      • Those who have previously said no to giving
      • Those who are extra hard to get a hold of/ ghosting
      • Those who have given a special gift but don't give on a recurring basis.

    This might end up being a concise list of people. But that's okay for year 1! It starts the healthy habit of offering a year-end giving opportunity.

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titleWhat if people aren't responding to the appeal? 
  • Double-check to ensure the person you're coaching has asked voice-to-voice or face-to-face. (If not, it's not too late to call them!)
  • Dig into how the follow-up is going. How often are they following up, and what are they saying? Here are some more Follow-up Strategies.
  • Encourage them to vary their follow-up with different times and different methods. 

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