Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally.
Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team.
Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.
Level 4: Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly.
Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue.
Specific Readiness Level To Determine Next Steps
| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
Detonation or credible threat toward us individually or generally | Known activity in the immediate vicinity or focused on western citizens | Known activity in larger vicinity not focused on western citizens | Generalized terrorist presence in the vicinity |
Steps to Reduce Probability and Consequences
- Avoid high threat locations and events
- Practice situational awareness (Color Codes for Situational Awareness) and communicate routinely with the team leader
- Continually monitor security threats
Applicable Corporate Policies
- Evacuations may be authorized and mandated at either the local, Self-Evacuation or Reliant level.
- Know your Places of Refuge and safe havens
- Confidentiality During Crisis Events
Crisis Resolution Protocol
Credible Threat
- As soon as you are able, begin documenting and gathering information
- Determine the location and status of all personnel that might be affected
- Call the local authorities immediately, (The Smart Traveler Enrollment Program (STEP) app has local "911" numbers you can call- See Helpful International Risk Management Resources)
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- Immediately relocate to a Places of Refuge and/or Evacuation depending on the threat
Bomb Discovered
- If you discover a bomb, slowly retreat while leaving the bomb undisturbed
- If you are already touching the bomb, place it in a secure location on a flat surface if possible
- Retreat to at least 600 yards away and call the local authorities immediately
- Wash your hands with soap and water if you made contact with the bomb in order to remove any potentially harmful substances
- Notify all other personnel to shelter-in-place as appropriate
- As soon as you are able, begin documenting and gathering information
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- Follow all ICMT and local authority instructions
Detonation
- Attend to any immediate medical needs
- Determine the location and status of all personnel that might be affected by the detonation
- Determine accurate information regarding explosion damage
- Follow Shelter in Place protocols as appropriate
- As soon as you are able, begin documenting and gathering information
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- If the phones are unusable, attempt an alternative communication with personnel such as a satellite phone or emergency communication device
- If there are any missing persons, contact local law enforcement to report them and simultaneously follow the Contingency Planning: Missing Person
- Record any injuries with Reliant who will add victim information to their report
- Follow all ICMT instructions
