Aloha,

We at UHA are focused on the immediate healthcare needs of our members and employer groups impacted by the wildfires on Maui.

For assistance, UHA members can contact us at (808) 532-4000 or toll-free at 1 (800) 458-4600. 

UHA is working to minimize any healthcare disruptions to our affected members on Maui by taking a number of steps to offer assistance with:

• Prescription Refills
  • If you are having a problem with filling your prescriptions or need further assistance, please contact one of our UHA customer service representatives at (808) 532-4000 or toll-free at 1 (800) 458-4600.
• Until further notice, UHA and Express Scripts have relaxed restrictions around early refills to ensure members impacted by the wildfires have access to their medications.
• Prior Authorization
• Until further notice, UHA has relaxed Prior Authorization Review Requirements on Durable Medical Equipment (DME), i.e.- continuous glucose monitors, insulin pumps & supplies, and wheelchairs.
• UHA is expediting reviews of all other Prior Authorization types, if care is urgent.
• Access to Care
  • Members on Maui with scheduled procedures are encouraged to contact us for assistance with care coordination.
  • Travel associated with medical care will be based on UHA’s regular plan benefits. If care is not available on a member’s home island, please contact us for personal assistance.
• UHA has mobilized our care specialists – our registered nurses and healthcare navigator – to connect with our most vulnerable members. For personal assistance please contact UHA at (808) 532-4000 or toll-free at 1 (800) 458-4600. 

UHA will continue to work closely with our health partners and community to better understand how we can support our members and employer groups with additional resources and services.

Mahalo,


Howard Lee 
President & CEO

MKT-1143-081523