After a few additional days of technical difficulties,  Highmark has informed us that all new PNC HSA account balances should show the correct balance on the Highmark website.  Additionally all HSA debit cards should be available for use (once activated).  If you experience difficulties using your debit card or accessing your new PNC HSA account balance on the Highmark website, please call Highmark at  1-866-472-0924. After a few additional days of technical difficulties,  Highmark has informed us that all new PNC HSA account balances should show the correct balance on the Highmark website.  Additionally all HSA debit cards should be available for use (once activated).  If you experience difficulties using your debit card or accessing your new PNC HSA account balance on the Highmark website, please call Highmark at 1-866-472-0924.  If you do not hear back from Highmark with resolution in 2-3 days, please reach out to us at benefits@reliant.org and we'll follow-up with Highmark to see if we can expedite your case.  

For US missionaries enrolled in Guidestone's Medical Insurance, it has come to our attention that in 2019 there is a $250 copay for ER visits for those covered by the HS3000 plan. We apologize that this was not communicated during Open Enrollment. Previously, the HS3000 plan had a $250 co-pay for in-patient hospital stays as well as ER visits. Due to a miscommunication as we prepared for Open Enrollment, Reliant did not realize that only the in-patient hospital stay co-pay was dropped. We recently became aware that the ER co-pay remained a part of the HS3000 plan. 

We sincerely apologize for this miscommunication and any financial impact it may have on your family. If this fee would have swayed you to select a different HSA plan, and you would like to change your plan at this time,  please email benefits@reliant.org by January 25th, 2019. 

Guidestone is allowing us a limited period of time to change the medical plans for 2019 coverage due to this miscommunication.   

Also - The $250 ER co-pay is not in effect for 2019 on the HS1500 plan, but it was printed on insurance cards.  If you elected the HS1500 plan you will be receiving a new insurance card soon with the $250 ER co-pay removed.