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It will take 7-14 business days to receive your replacement card. Please print a temporary ID Card from the Highmark website to use in the meantime.

There are three ways to request a new ID Card from Highmark:

Use the Member Portal on the Highmark website (directions below)
Call the Member Service phone number 1-866-472-0924 and use the menu
Call the Member Service phone number 1-866-472-0924 and speak to a representative

Requesting a new ID Card on the Highmark website:

Log In to your Highmark Account

Log in to your Highmark.com account.

If you have not set up an account on the Highmark website, please see this Solomon page for details on how to create an account: How to Set Up Your Coverage Account on HighmarkBCBS.com

Select "Benefits"

On the top menu, select "Benefits," as highlighted below.

Payroll, Insurance, Retirement > Replacement Medical Insurance Card > image-2024-6-28_8-54-17.png

Select your Medical Account

Under"Insurance Benefits," select your medical account, as highlighted below.

Payroll, Insurance, Retirement > Replacement Medical Insurance Card > image-2024-6-28_8-55-33.png

Order New Card

From here, you can either download and print your digital ID card, or request a new one.

For ordering a new card, select Order New Card.

It would be a good idea to download your digital card for use in the meantime, as it can take up to 7-14 business days to receive your ID card in the mail.

Complete Details

Complete the questionnaire for ordering a new card.

Select who needs the new card
Choose a delivery address
Confirm information and select "Order Card"

If you need to change your mailing address on your GuideStone account, please be sure to fill out the Contact Info Change Form - US.

This form will change your mailing address across all necessary documents.