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Getting started 


UI Expand
titleThe person I'm coaching won't respond to me and/or isn't showing up for weekly coaching times.
  1. Call them with a gentle reminder. Leave a voicemail, if necessary. Let them know you're excited to start meeting regularly. Ask to see if they're ok (maybe they're sick or have had a crisis arise). Remind them you're there to empower them to reach their goal, not to babysit them. Share how studies have shown that faithfulness in attending weekly coaching meetings corelates to effectiveness in raising support. Then ask them to let you know when would be a good time for them to meet weekly for encouragement. If they agreed to the MTD Coaching Agreement, you may also refer to that. Or you can introduce this in one of your first calls to set expectations and reach a mutual agreement moving forward. 
  2. If you get no response, reach out to the program team lead to let them know what's going on and ask for their direction on what you should do next. 
    1. If the program lead wants you to reach out to the supervisor, use this template (Introduction of Coaches, Supervisors, Missionaries) to introduce yourself and let them know of the situation.
  3. A SOP might be needed to establish boundaries and expectations. The program lead and supervisor can work together to create this. You are welcome to request this, if you feel it will provide the motivation the employee needs. 
What is enough hours or tasks? How can I gauge what needs to be done and when I can be "off" work?

The answer to this question can often be a balance between motivation and activity level. For example, some people might work better with a big week/ slower week rhythm rather than a "same goal each week" rhythm. Feel free to adjust accordingly. Our ninja skills as coaches is to discover patterns in motivation and work ethic and leverage those natural patterns to help someone achieve their goals. 

Activity Averages for Support Raising

Hours spent on MTD

40 hrs/week

 

30 hrs/week

 

20 hrs/week

 

10 hrs/week
5 hrs/week


Week

Month

Week

Month

Week

Month

Week

Month

Week

Month

Connection Attempts

80

320

64

256

32

128





Appointments

10

32-40

8

24-32

4

12-16





Follow-up attempts

20

100

16

64

8

32





Admin time

5 hrs

20 hrs

4 hrs

16 hrs

3 hrs

12 hrs





New Partners or Increases

5

16-20

4

12-16

2

16-18






When your support-raiser has hit these benchmarks, encourage them to feel the freedom to be “done” with MTD for the week. Celebrate! Have them continue to respond to people texting/calling/ emailing back. But, affirm them in enjoying the work they've accomplished with the Lord’s help and taking a needed break to do something that fills their tank. This is a marathon, not a sprint. Those tank-fillers are essential to stave away burn-out.


What do I do if... 

UI Expand
titleThe person I'm coaching won't respond to me and/or isn't showing up for weekly coaching times.
  1. Call them with a gentle reminder. Leave a voicemail, if necessary. Let them know you're excited to start meeting regularly. Ask to see if they're ok (maybe they're sick or have had a crisis arise). Remind them you're there to empower them to reach their goal, not to babysit them. Share how studies have shown that faithfulness in attending weekly coaching meetings corelates to effectiveness in raising support. Then ask them to let you know when would be a good time for them to meet weekly for encouragement. If they agreed to the MTD Coaching Agreement, you may also refer to that. Or you can introduce this in one of your first calls to set expectations and reach a mutual agreement moving forward. 
  2. If you get no response, reach out to the program team lead to let them know what's going on and ask for their direction on what you should do next. 
    1. If the program lead wants you to reach out to the supervisor, use this template (Introduction of Coaches, Supervisors, Missionaries) to introduce yourself and let them know of the situation.
  3. A SOP might be needed to establish boundaries and expectations. The program lead and supervisor can work together to create this. You are welcome to request this, if you feel it will provide the motivation the employee needs. 


They're not raising support or hitting milestones
UI Expand
titleThey're not raising support or hitting milestones.

Discover their activity patterns (Toolbox/ Coaching/ Activity Summary/ Select Missionary/ Monthly).

  • The goal is to notice their natural work rhythms and build goals accordingly. Example: Maybe they tend to have one big week of appointments, followed by two slower weeks. Go with that! Build goals for one big connection attempt week, one big follow-up week and one big appointment week. Try it for two cycles and see how it goes. Make adjustments as needed.

Build in a few motivators.

  • Sprint
    • The goal of the sprint is to break up the work into cycles so it doesn't feel monotonous and never-ending.
    • Sprints are based on the activity the support-raiser can control (connection attempts, appointments booked, follow-up calls, etc), not on new financial gifts, which they cannot control. 
    • Sprints can be based off activity patterns (see above) or how long they think they can diligently work hard before they need a solid break (6 week sprint, 1 week off). If someone's depressed, overwhelmed or if their work capacity has been greatly diminished, you might need to dial it way down. Example: 1 day on, 1 day off. Or 1/2 day on, 1/2 day off. 

  • Fabulous Prize
    • Prizes are based on new financial giving.
      Why? Because as more money comes in, they have the means to buy that fabulous prize.
    • Encourage prizes that will be bucket-fillers.
      Examples: A massage, fun day of go-karting with the kids, new rug/ chair/ tech, date night at the fancy new restaurant, manicure, day at the beach or lake with ice cream, etc. 
    • Start small. 
      Example: If a couple has to raise $2,000 in new giving, encourage a prize once they reach $250 in new giving. Yes, they still have a long way to go, but the $250 prize gives them a "win" which increases motivation to keep going. As coaches, we're looking for ways to blow motivational wind into their sails so they keep going vs stall out in the middle of the open ocean. 

  • Ask what stats they think would be helpful to track/ share with you. 
    MPDx has a feature which allows the support-raiser to share their data with you. Check it out. 

Double-check that your milestones are on-track

UI Expand
title

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Clarify expectations.


UI Expand
titleThe support-raiser doesn't want to make phone calls or says no one will answer the phone?

In these scenarios, we can often wonder as coaches, "Are these people just cheesing out and not wanting to call? Or have they tried and no one is picking up?" It's difficult to discern. Here are some reflections from seasoned coaches: 

  • Are they getting the results through text that they would be by phone? It should be a 3:1 ratio of responses per reach-out. If they are seeing these results, then great. If not, then encourage them to try phone calls for a week and "see what happens." PS - It will be difficult to discern results if they're not submitting an MTD Activity Form through Toolbox each week. Encourage consistency in this so you have the tools you need to zero in on what needs your support.
          
  • Have some discernment about generational needs: Younger generations may prefer text. People in their 40's and up; just call them.

  • Encourage them to try the "Text, then call." Send a text before calling. This works great for those who consider a call an emergency or won't answer the phone if they don't have the number in their contacts. The text can sound something like this: Hi! This is _____. Just wanted to give you a heads up that this is my number. I’m going to give you a call tonight to talk about some prayer and giving opportunities with the ministry I’m a part of. If tonight doesn’t work for you, let me know. Talk to you soon!
  • Look at the average gift. If it’s $50 or lower, it usually means they’ve just been asking their young friends. They’ll need your encouragement to stretch and reach out (by phone) to other people who have a higher capacity to give.

  • Step out of the comfort-zone. It's ok to encourage your people to call a bit more than they feel comfortable. We all need that little push to help us out of our comfort-zone. 

  • Point to efficiency. Have them take a look at some of these text conversations: How many days ago the conversation started and if they’ve gotten to the resolution yet. Often times, the “easier” text conversation takes days... or even weeks to resolve, where a phone call would take 5 minutes. People don’t realize this.

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