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They are sometimes called one-on-ones, tune-ups, statuses, etc.  Whatever they are called, they are vital to keeping lines of communication open between you and your staff member.  It is the opportunity for expectations to be clarified, encouragement and constructive feedback to be given, and for the relationship to continue to be built.  There are many tools to help you facilitate coaching conversations.  A “Plus/Delta” and a “Start, Stop, Continue” are in Appendix B4 and Appendix B5 as sample tools below. 

Plus/Delta:  A Plus/Delta is a method to do a “quick check” after a project, meeting, event, etc.  One side of the “page” (or whiteboard for those of you that like those) are the “pluses” – what went well or things you would want to repeat.  The right side is the “delta” – those things you’d want to change or do differently.  This tool provides a good brainstorming mechanism.

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