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It is possible (and likely!) that in response to your financial ask during a support meeting, a potential donor will either need time to make a decision or time to get their online giving set up. Below you will find scripts for email and text to help a potential donor get signed up. Feel free to tweak these and make them sound more like you!
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On average, it takes a person about seven (7) times to hear a message before they make a decision AND act on it. We tend to quit too early in our follow-up process because we make assumptions about people. Your job is to provide people with opportunities to get involved in Kingdom work. Keeping track of how many times you've followed up can help someone get to a decision. Acting on that decision takes regular follow-up. Give them opportunities to share with you if this isn't something they want to be a part of. No guilt conversations are key. As you can see, the need for LOTS of follow-up is normal. It doesn't mean the person is avoiding you.
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TEXT
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"Hi <insert their name>! Thank you again so much for meeting with me yesterday/earlier this week/insert day. I appreciated having the time to share with you about what God is doing at <church/ministry>. After our meeting, you let me know that you'd need some time to make a decision. I am following up to see if you've been able to decide about financially supporting the work I will be doing with <church/ministry>. Have you had a chance to make a decision?
If they say yes, they've made a decision with a specific dollar amount, yay! Move on to the next text.
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"Thank you so much
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for
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They've said yes and have an amount:
"Thank you so much for making the decision to financially support this ministry! Signing up online with Reliant is easy and the fastest, most reliable way to get giving started. It's secure, and you can start, stop, or change your giving at any time. You can even do it from your phone right now! All you're going to do is head to <insert your giving page link> and click the green "Give Now" button. Then you will either select or type in your giving amount and when you would like it to start. You will then create an account. This makes it easy to change your giving if you ever need to. Once you're logged in, you'll enter your payment details and once again click the green "Give Now" button. And you're done! If the site gives you any problems, I am happy to help. Please let me know once you've done this so I can double-check on my side that it went through. Again, <insert name>, thank you so much for desiring to be a part of the team. I’m so excited to be partnered with you.
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"Hi <insert their name>! Thank you again so much for meeting with me yesterday/earlier this week/insert day. I appreciated having the time to share with you about what God is doing at <church/ministry>. After our meeting, you let me know that you'd need some time to make a decision. I am following up to see if you've been able to decide about financially supporting the work I will be doing with <church/ministry>. And thank you so much for wanting to financially support my ministry team! I have included below instructions for getting signed up online if you would like to financially support my team.
Signing up online with Reliant is easy and the fastest, most reliable way to get giving started. It's secure, and you can start, stop, or change your giving at any time. You can sign up on your computer, phone, or tablet.
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- Go to my missionary profile at www.reliant.org/firstname.lastname.
- Under my picture, you will choose the green Give Now button.
- Enter the amount, whether recurring or one-time, frequency, and start date of the gift.
- Now you will need to select the green Verify button if your gift information is correct.
- Now you need to log in if you already have a Reliant.org account or select Create an Account right next to the Log In option.
- Once you’ve logged in or created an account, you will need to select the green Verify button.
- Now you’re ready to enter your payment information. If you already have payment information in Reliant, you can select the same payment method. Or choose Add new payment.
- Once your payment information is entered, select the green Give Now button, and your gift is ready to go.
If the site gives you any problems, I am happy to help. Please let me know once you've done this so I can double-check on my side that it went through.
Today is <day of the week>. I'll check in again on <insert whatever the day after tomorrow is> if I haven't heard from you by then.
Again, <insert name>, thank you so much for desiring to be a part of the team, whether it be financially, prayerfully, or by sharing your community with me. I’m so excited to be partnered with you!
PHONE CALL
Hi <insert their name>! This is <your name>. I am following up to see if you will have time later today or tomorrow to get your online giving set up.
Wait for Response
They say yes, they want to give and are ready with an amount: "Thank you so much for making the decision to financially support this ministry! Signing up online with Reliant is easy and the fastest, most reliable way to get giving started. It's secure, and you can start, stop, or change your giving at any time. I can even walk you through the process right now if you have a few minutes! All you're going to do is head to <give your giving page link> and click the green "Give Now" button. Then you will either select or type in your giving amount and when you would like it to start. You will then create an account. This makes it easy to change your giving if you ever need to. Once you're logged in, you'll enter your payment details and once again click the green "Give Now" button. And you're done! Again, <insert name>, thank you so much for desiring to be a part of the team. I’m so excited to be partnered with you.
They say yes, but can't do it right now: "No problem! (assuming you've called their cell phone or have their cell phone number) I will send you a text with the link and quick step-by-step instructions. When do you think you'll have a few minutes to get that set up? Wait for response. Great. I will reach out again on <the day after they said they'd get their giving set up> if I don't see anything on my side. If the site gives you any problems, I am happy to help, so just give me a call or text.
They don't answer: Hi <insert their name>! This is <your name>. I am following up to see if you will have time later today or tomorrow to get your online giving set up. Please give me a call or shoot me a text when you have a minute. If I don't hear from you by tomorrow, I'll give you a call back. Have a great day!
