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Please also review this Solomon page about check-giving.
When are check gifts usually processed?
Our Gift Services team usually processes checks within the week they are received. Everything received through Thursday afternoon is processed by Friday, and Friday afternoon mail is processed by Tuesday. However, there are sometimes post office delays. If a gift goes through a third party (bank, foundation, etc.), that could also cause a delay.
I have a question about a gift someone gave me. Who do I contact?
First, try sending an email to gift.services@reliant.org or call 877-614-4600
Is your donor expressing issues with online giving?
- Send the donor this checklist to confirm the steps: https://reliant.org/givingsupport/
- They can also call Gift Services to give over the phone - 877-614-4600
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- Made out to Reliant with Fund Number in the memo.
- Mail the money order , with the address and name of the partner in the return mail spot.
- Unless they did not want to be attached to Reliant in any way, then you would just put your information in the return address space. (see address above)
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- Check giving can sometimes cause your percent percentage to change if they don’t give at the same time every month. Keep an eye on monthly check donors.
- If the 5th or the 20th falls on a weekend, your percentage may drop 1 to 2%. This is due to the nature of the system and not because of a donor change.
- Some donors change their monthly giving amount without letting you know. Be sure to confirm that everyone is giving what they said they would provide. You can check this by looking at your monthly donors in Toolbox.
Someone is giving to you monthly via check. How can this count towards my promised giving?
- You’ll use a tool called staffnet StaffNet at gcmapp.net/staffnet
- Use your normal reliant credentials to sign in.
- MTD -> New Gift Form -> Then fill out the information and follow the mailing instructions on the next page. You can also capture the information on the second screen and email them to gift.services@reliant.org
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- The funds given to your account are actually given to Reliant (since Reliant is the a 501c3), not to you individually. The process that we have for funds remaining in the account you are responsible for is that if you exit early (voluntarily or involuntarily), any recurring gifts would be terminated. Any gifts given would be given to an account with your church. 100% of giving goes to the work of the ministry, which is something you can let your donors know if they are concerned about (Reliant does not keep these extra funds)
- If you are not able to get fully funded by your hire date, the decision about moving forward will be up to your leadership. If they decide not to have you move forward, the policy for the remaining funds would still be the same as above.
- If a donor is concerned about their giving, they can always call Reliant and talk to gift services about their gift. Reliant is more than happy to work with donors.
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- Go to Solomon.reliant.org, which is our corporate wiki website.
- Solomon is searchable and should have everything you would ever need.
- First Is this your first time visiting Solomon? Password is: iamreliant
- Here is the direct link for training material: https://solomon.reliant.org/display/mtdmanual/Fixed+Term+Training
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You can view all your pay stubs, including information about how much you were paid on what date, what taxes may have been taken out, etc., on StaffNet. Here’s how to access that information:
- Login Log in with your Reliant.org username & password
- Click on the tab at the top that says “Payroll.”
- Click “Pay Stubs” on the dropdown
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- Your coach. If they don’t know...
- Carly Erskine Leanne Strickland is your liaison. Contact her with any questions.
