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A: First, remember to thank them!

• • Make sure the check is made out to Reliant with your name and fund number included in the memo line. 
  • Checks should be mailed to Reliant directly from the donor when possible.  
    • Donors can set up a new recurring gift on Reliant.org and select Check by Mail as the payment type. They can send the check with a printout from Reliant.org. 
    • Donors can fill out the giving card and send it with the check. 
  • If the check gift is a new recurring gift, you need to complete the New Gift Form on Staffnet so that the gift can be correctly
  • There are a few ways a donor can start giving by check, which we'll discuss in the next question. In all cases, ask the donor to send their first check to you. 
  • When you receive the check, fill out the New Gift Form on Staffnet (under the MTD section), print it out and send the check and form to Reliant. This is preferable to them sending it directly to Reliant so that you can make sure the donor's contact information is correct and that the gift is directed to the account you are responsible for. It also cuts down on the wait time of knowing that the person wrote the check and mailed it to you because you received it. 
  • If the donor's check doesn't arrive at your address within a normal amount of time, you may contact them to let them know you haven't received the check and want to make sure it didn't get lost in the mail. Sometimes people have run out of checks or stamps and it took them longer than normal to get the check in the mail to your address. Or, they got busy and forgot write the check.

Q: What are the different ways a donor can start giving by check?

A: There are two main ways a donor can give by check.

• • Email the form to giftservices@reliant.org ideally before the check arrives at Reliant. 

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Q: What if the donor prefers to give the first check directly to me? 

A: Send the check to Reliant with a New Gift Form. 

• • If the check is a new recurring gift, be sure to complete the New Gift Form on Staffnet so that the gift can be correctly directed to the account you are responsible for. Print and send the form with the check to Reliant. 
  • If the donor completed a giving card, use the information to complete a New Gift Form on Staffnet. Print and send the form with the check A donor can fill out the How to Start Giving Form and give it to you, along with their check. You'll use the information from that form to fill out the New Gift Form on Staffnet (under the MTD section). Print it out and send the check and form to Reliant. It's easier for our Gift Services department team to enter the typed information from the New Gift Form than the handwritten information from the How to Start Giving Form. You do not need to send in the How to Start Giving Form. 

    Note
    A donor can simply give you a check without completing the How to Start Giving Form. However, it can be helpful to have the donor fill it out if possible so that you have all the information necessary to fill out the New Gift Form.

    A donor can also go to Reliant.org to start a new gift and choose Check by Mail as the payment type. The advantage of this is that the donor will have created an account at Reliant.org and gain some familiarity with the website. However, you will still need to collect the first check and send it in with a New Gift Form. .

  • Send special one-time gift checks to Reliant with your name and fund number on the memo line of the check. 

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Q: When are check gifts usually processed?

A: Waiting on Tatiana for the more updated COVID response. This is outdated. Checks are usually processed by our Gift Services team within the week they are received. Everything received through Thursday afternoon is processed by Friday, and Friday afternoon mail is processed by Tuesday. However, there are sometimes post office delays. If a gift is going through a third party (bank, foundation, etc.), that could also cause a delay.

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Q: Can I send Reliant more than one check and New Gift Form at a time?

A: Yes. You can usually fit four New Gift Forms and four checks in a an envelope for the cost of a regular stamp. If you have more than four checks, consider using a large envelope, which costs less than sending multiple smaller envelopes. 

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Q: Where do I send the checks and New Gift Forms?

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