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For assistance, problems or questions, please email us.

solomon@reliant.org

Depending on the severity and urgency of the international incidents please reach out to Reliant in one of the following ways to report a crisis.


If a crisis has occurred that has reached a level 3 crisis within your field team but is still a lower-level crisis that does not require an immediate response, you can email the International Crisis Management Team (icmt@reliant.org) to inform Reliant.

For a level 3 crisis requiring an immediate response, and for all level 4 and 5 crisis reports, please send a group text to Reliant or call the Reliant international crisis hotline. (850-REL-IANT) (850-735-4268).

  • Send a group text to Reliant using an approved app (this is the recommended default form of communication)
  • Call the international crisis hotline phone number (850-REL-IANT)
  • When calling the crisis hotline the phone will be picked up by Mike or Julie at International Professional Associates.

(For those in a HIGH threat level who may be using a satellite phone you can call or text message the International Crisis Manager directly by contacting Mike Easton at 515.520.3778).


If you are unsure of the level of severity or if you need an immediate response to an incident, you can always call the international crisis hotline number to report a crisis.

  • When reporting a crisis please let Reliant know if you are giving information, seeking advice, or requesting help/assistance so that Reliant can respond to your need accordingly. 
  • In the event of a crisis, remember to always follow your customized contingency plans or use the provided generic template in your one-drive workbook. 


Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally. 

Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed. 

Level 4:  Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly. 

Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue. 

It is required that all international field team members add the contact number (850-RELIANT) for the Reliant international crisis hotline to their phone as well as memorize the Reliant international crisis hotline number to be able to use in the case of an emergency. (See Crisis Management Plan)

It is also a requirement that each international team create a group text using an approved app (such as WhatsApp or Signal) that includes team members as well as the International Crisis Manager (Matt Elkins) and the Field Operations Lead or security/crisis communication between Reliant and the field team members. This will allow the ability for team members and Reliant to receive group texts, record voice text messages, send pictures, etc. 




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