Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally.
Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team.
Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.
Level 4: Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly.
Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue.
Specific Readiness Level To Determine Next Steps
| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
Widespread criminal events that inhibit the safe continuation of the team in the future | Large increase in criminal events that impede on the ministry activity of an entire team A major criminal activity or attempt directed at a team member, or ongoing significant criminal activity directed at a team member | Above-average criminal activity or multiple small criminal acts directed at team members(s) A significant isolated criminal activity or attempt directed at a team member | Normal Crime |
Steps to Reduce Probability and Consequences
- Practice situational awareness (Color Codes for Situational Awareness) and operational security procedures
- Communicate routinely with the Global Security Advisor
- Report all criminal events to the International Crisis Manager and Global Security Advisor
- Be prepared to activate additional contingency plans if such a situation arises
- Research local laws before instituting a team and keep a working record of relevant legislation
Applicable Corporate Policies
- Evacuations may be authorized and mandated at either the local, Self-Evacuation, or Reliant level.
- Know your Places of Refuge
Crisis Resolution Protocol
- Determine the location and status of all personnel that might be affected
- Immediately Shelter in Place as appropriate based on the threat
- If there are any missing persons, contact local law enforcement (The Smart Traveler Enrollment Program (STEP) app has local "911" numbers you can call- See Helpful International Risk Management Resources) to report them and simultaneously follow the Contingency Planning: Missing Person
- As soon as you are able, begin documenting and gathering information
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Call the local authorities and file a police report
- All non-threatened team members lockdown in team location and confer with the ICMT for instructions
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
- Record any injuries with Reliant who will add victim information
- Determine if the event was directed at personnel or a general increase in criminal activity
- Follow all law enforcement directives and pursue all available legal ramifications
- Follow all ICMT directions and recommendations
