vHealth by Aetna offers easy, convenient and trustworthy telehealth services for all international field staff outside of the United States.
vHealth features:
- Video and telephone appointments 24 hours a day, 365 days a year
- Global prescription services, sending scripts direct to mobile
- Referral letters and support in accessing secondary care
- No limit on consultations – use as often as needed
- Central medical records, with all consultation notes in one place
- Appointments in the preferred language (English, Spanish, French, Japanese, Mandarin, Korean, Cantonese and more)
Registering for the Service
Download the vHealth by Aetna app, or go to the website globalcareondemand.com/aetna
Create an account.
- If you've never used this app before, click "Don't have an account?"
Complete the registration form, including an access code.
- The access code is: AETNA266
Click Register
Activate your account via email
Booking an Appointment
Select "book a video consultation" or "request a phone consultation."
Explain your symptoms and upload any photos of symptoms or documents, such as test results.
For video consultation, open the app prior to the call and click "start video call." From there, the doctor can join you.
- If you book a phone consultation, your doctor will call you.
Appointments are 30 minutes long.
For help, click on "Contact Us" in the app. Alternatively, you can reach the team directly on:
UK +44 (0) 20 3499 2851
USA +1 (0) 8572 563 784
Email:
aetna@globalcareondemand.com
These numbers are for help with vHealth by Aetna.
For general Aetna inquiries, call the number on the back of your member ID card.
