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vHealth by Aetna offers easy, convenient and trustworthy telehealth services for all international field staff outside of the United States.

vHealth features:

Video and telephone appointments 24 hours a day, 365 days a year
Global prescription services, sending scripts direct to mobile
Referral letters and support in accessing secondary care
No limit on consultations – use as often as needed
Central medical records, with all consultation notes in one place
Appointments in the preferred language (English, Spanish, French, Japanese, Mandarin, Korean, Cantonese and more)

Download the vHealth by Aetna app, or go to the website globalcareondemand.com/aetna

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Create an account.

Complete the registration form, including an access code.

Click Register

Activate your account via email

Select "book a video consultation" or "request a phone consultation."

Explain your symptoms and upload any photos of symptoms or documents, such as test results.

For video consultation, open the app prior to the call and click "start video call." From there, the doctor can join you.

Appointments are 30 minutes long.

For help, click on "Contact Us" in the app. Alternatively, you can reach the team directly on:

UK +44 (0) 20 3499 2851
USA +1 (0) 8572 563 784
Email:
aetna@globalcareondemand.com

These numbers are for help with vHealth by Aetna.

For general Aetna inquiries, call the number on the back of your member ID card.