It is the intention of this policy to minimize the disruption of normal operations if a manageable crisis occurs. Experience shows that a Field Leader and Crisis Manager can manage some crisis situations while others require more resources. The ability to measure a response will allow Reliant to have the resources available to address any situation and prioritize human life while also reasonably valuing productivity and efficiency.
It is Reliant's policy that each crisis has an appropriately measured response. If the Crisis Manager and/or Field Leader determine that an actual crisis situation involving Reliant's team members has occurred, they have the authority to decide whether or not to gather the ICMT. A Level 3 crisis, defined as a Field Leader being in control of a situation but needing Reliant's assistance, requires at minimum a measured response by the Crisis Manager with activation of parts of the ICMT (depending on the crisis, may start at the Program Team Director level). However, when a crisis occurs that is beyond the capabilities of the Field Leader to control and respond to, it is automatically considered a Level 5 incident, and the full ICMT will be initiated.
Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally.
Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team.
Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.
Level 4: Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly.
Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue.
