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For assistance, problems or questions, please email us.

solomon@reliant.org

Depending on the severity and urgency of the international incidents please reach out to Reliant in one of the following ways to report a crisis.


If a crisis has occurred that has reached a level 3 crisis within your field team but is still a lower-level crisis that does not require an immediate response, you can email the International Crisis Management Team (icmt@reliant.org) to inform Reliant.

For a level 3 crisis requiring an immediate response, and for all level 4 and 5 crisis reports, please send a group text to Reliant or call the Reliant international crisis hotline. (850-REL-IANT) (850-735-4268).

  • Send a group text to Reliant using an approved app (this is the recommended default form of communication)
  • Call the international crisis hotline phone number (850-REL-IANT)
  • When calling the crisis hotline the phone will be picked up by Mike or Julie at International Professional Associates.

(For those in a HIGH threat level who may be using a satellite phone you can call or text message the International Crisis Manager directly by contacting Mike Easton at 515.520.3778).


If you are unsure of the level of severity or if you need an immediate response to an incident, you can always call the international crisis hotline number to report a crisis.

  • When reporting a crisis please let Reliant know if you are giving information, seeking advice, or requesting help/assistance so that Reliant can respond to your need accordingly. 
  • In the event of a crisis, remember to always follow your customized contingency plans or use the provided generic template in your one-drive workbook. 


Level 1: Level 1 is considered the US normal, and as a standard of practice, should not apply to individuals and teams serving internationally. 

Level 2: International normal readiness level. Standard overseas threat level. Level 2 situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant's International Crisis Manager by reporting the international incident so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed. 

Level 4:  Local Field Team still mostly manages the situation. As soon as possible, the team informs Reliant's International Crisis Manager by reporting the international incident and Reliant's ICMT is now actively involved in the decision-making and helping the field team directly. 

Level 5: Management of the crisis is now beyond the capacity of the local field team to manage independently. Reliant's International Crisis Management Team or its pre-approved delegate is now managing the situation until the Local Field Team returns to a position to do so themselves. This is a major crisis resulting in ongoing disruption to field operations or the threat now inhibits the ability of the team to safely continue. 


Take notes to help you remember what has happened. Don't forget to include the people involved and a description of what has happened in when you report your crisis.

Information Gathering During Crisis

Information Gathering 

When a crisis situation is suspected or has been confirmed one of the first things that can be done to assist with future efforts toward team member care and recovery is the documentation of events and the gathering of information. These details can be lost or skewed over even short periods of time due to emotions and information overload. The Field Leader should assign a team member to begin documenting detailed information regarding the incident, secure the location, and start an investigation to include, but not limited to:

  • Securing the Area. Many crisis situations involve criminal activity and one of the first steps to be taken will be to secure the area accordingly. Often clues are left behind that trained personnel can utilize to assist in recovery efforts. However, great care should be given to avoiding crime scene contamination.
  • Establish a Starting Point. When the location of Reliant team members is in question, identify the last known location of the victims and establish a time frame for when they were noted as missing. Confirm their routes of travel leading up to the incident and locations they might have visited en route.
  • Start Documentation. Establish how you discovered that they were missing: were they involved in an accident, critical incident, or abducted?  Take names of witnesses and record, on video preferably, each person’s observations. Team members completing this task should help document their findings with Reliant which should include, but not be limited to:


  1. Time of day and location
  2. Description of what happened
  3. Number and description of people involved:
    1. Male or female
    2. Approximate age
    3. Clothing description
    4. Identifying marks (beard, scars, hair style/color, tattoos, etc.)
  4. Visible weapons (long guns, hand guns, knives, machetes, etc.)
  5. Vehicle description
    1. Make, year, model, color, style, license plate (Number/State/Country)
    2. Distinctive markings
  6. Direction of travel
  7. Anything not previously asked



Contingency Plan

Please follow the appropriate Contingency Plan that your team submitted to Reliant for the type of crisis being reported. The customized contingency plan will be located in your team one-drive crisis management plan folder. Reliant will evaluate the situation and communicate next steps. 

If your team did not submit a contingency plan for this crisis type, please follow a template from the contingency plan crisis incident list (also found in your Google Drive International Team Folders). 


Reporting

The Reliant International crisis management team will reach out to the team member who contacted Reliant to walk through questions to create an initial International Crisis Report. That initial Crisis Report will be used internally by the ICMT for documentation. However, a communication tracking log will be shared with team leaders and church/network partners that documents all forms of communication that happens during a crisis between Reliant and the field team member to keep everyone up to date on all communication received by Reliant about the crisis. 


Contacting Service Providers for Assistance








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1 Comment

  1. Matt Elkins

    Sarah Swann, this page looks great