To maximize your savings, ask your doctor to write your prescription for a three-month supply, with refills as appropriate, instead of a one-month supply with refills. It is important to ask for a three-month supply, instead of a one-month supply, in order to benefit from the home delivery service through Express Scripts. 

The actual quantity or days' supply you can receive may vary for each medication you use. Your doctor's instructions on how to take the medication, as well as state and federal dispensing guidelines and how the medication is packaged, may impact the quantity or days' supply you can receive.

If you have a prescription from your doctor:

Log on to Express-Scripts.com and download and print a home delivery form. This form can be found under the menu option: Benefits - Forms. Mail the completed form and your prescription(s) to the address indicated on the form.

If you are going to see your doctor:

Before you go to your doctor, download the mail order fax form. This form can be found on the Express-Scripts.com website under the menu option: Benefits - Forms- subheading: To request a new prescription from your doctor.  Bring the form to your doctor's office and ask your doctor to fill it out and fax it to the number indicated on the form. Only your doctor may fax the completed form to Express Scripts. Alternatively, your doctor can e-prescribe if applicable. 

If you have existing maintenance prescriptions that are eligible, you can request to have them transferred from a retail pharmacy and delivered to you through Express Scripts home delivery pharmacy. To review your home delivery opportunities, go to the Home page, and for any medication that displays a purple "Transfer to Home Delivery" option, click the button, then select the item and click "Add to Cart." After you add your retail medication to the cart, you must go through the checkout process to finalize the transfer to home delivery. Express Scripts will then reach out to your doctor to receive their approval. 

First-time orders are usually delivered within 8 to 11 days after your order is received.

• Refills usually arrive in less time. Refills ordered online are usually delivered within 3 to 5 days after Express Scripts receives your order. If you mail in a refill, please allow 6 to 9 days for delivery.
• Renewals ordered online are usually delivered in 5 to 8 days once Express Scripts receives your physician's approval of the renewal. Renewals that are mailed usually arrive 7 to 11 days after the order is received.
• New and renewal prescriptions faxed from your doctor's office are usually delivered in 5 to 8 days. Please allow 24 to 48 hours for the prescription to appear online once your doctor has faxed the prescription.

When it's time to reorder your medication, you will see your order on your Home page. The best time to reorder is when you have about a 14-day supply of your medication left. This will help ensure that you receive the medication you need when you need it.

Estimates for shipping may change if the order is not processed as expected or if the delivery method is changed while the prescription is in process. The most up-to-date status is provided online as soon as it is available.

Most medications are shipped via the U.S. Postal Service at no cost to you. Medications containing certain controlled substances are shipped United Parcel Service (UPS). If necessary, you can request express shipping, which is available for an additional fee.

NOTE: Certain medications, including many drugs prescribed for narcolepsy, attention deficit disorder and pain management, are mailed via one-day delivery, and require a signature upon delivery.

Express Scripts has registered pharmacists available 24 hours a day, seven days a week to answer any questions about your medications. Please call the toll-free Customer Service number on your member ID card (1-800-555-3432).

Patients who purchase insulin through the Express Scripts Patient Assurance Program (PAP) can save dramatically on their co-pays if they choose the correct brand.

The program allows individuals to purchase participating diabetes products, including insulin, and pay no more than $25 for each 30-day supply. The four types of insulin covered through the program include:

Follow the link below to learn more about how PAP can help your team members save money on insulin. You may also contact Express Scripts at 1-800-555-3432 for program details.

https://my.express-scripts.com/PatientAssuranceProgram.html

The most convenient way to pay for your prescriptions is with Express Scripts Autopay service. Autopay lets you tell Express Scripts which credit card, debit card or checking account you'd like to charge for all prescription orders linked to your member ID number (including prescriptions for members covered by your benefits). You can even set this up using your HSA.

• To sign up for Autopay, choose the Autopay option the next time you order online. Or, you can call the toll-free Customer Service number on your member ID card (1-800-555-3432).
• If you prefer to go through that process for every one of your orders, you could charge your prescriptions to a credit card, debit card or a checking account, or use our digital wallet options of PayPal and MasterPass each time you ask Express Scripts to send you medicine. If you order online, just follow the prompts during the checkout process. 
• Finally, you can ask Express Scripts to bill you. Then you could pay the bill online or send that bill back to Express Scripts in the mail with a credit card, debit card or check.