The below contact information is specific to requesting international crisis evacuation assistance services both for medical and non-medical evacuations. An international field team member may contact the below services directly, or reach out to the ICMT to contact the services on their behalf. Either way, if a crisis service is needed please let the ICMT know immediately.
For medical insurance questions and claims please contact AETNA using your insurance card and follow these instructions to submit a claim.
Please follow your International Crisis Plan and use the predetermined Local Hospitals and Health Facilities.
If I need Medical Evacuation Assistance, who should I contact?
I'm covered by Reliant's Aetna Medical Insurance Plan.
Please call Aetna WorldTravler and give them your Aetna Insurance member ID #. After reporting to Aetna, Reliant should be informed through the International Crisis Hotline.
In most situations, if a medical evacuation will be needed, someone from Aetna will need to assess and direct the movement. It's important to engage the help of Aetna WorldTraveler early on during the incident.
- 1-877-242-5580 (Int'l Toll Free)
- 1-813-775-0246 (Int'l Collect)
I am NOT covered by Reliant's Aetna Medical Insurance Plan
Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160. After initializing a claim with AIG, the individuals should informReliant.
AIG Insurance - Travel Guard Global Assistance |
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| Policy Number: 9120160 |
| Phone: 877-244-6871 (Within the U.S./Canada) |
| Phone: 715-346-0859 (Int'l Collect Call / Reverse Charge (Outside the U.S.) |
| Email: assistance@aig.com |
| Website: www.aig.com/us/travelguardassistance |
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If I need to evacuate for non medical reasons or need immediate travel assistance, who should I contact?
Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160
AIG Insurance - Travel Guard Global Assistance |
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| Policy Number: 9120160 |
| Phone: 877-244-6871 (Within the U.S./Canada) |
| Phone: 715-346-0859 (Int'l Collect Call / Reverse Charge (Outside the U.S.) |
| Email: assistance@aig.com |
| Website: www.aig.com/us/travelguardassistance |
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You can also secondarily call ACE/CHUBB executive assistance services if AIG does not provide you what was needed.
Executive Assistance Services (associated with ACE/Chubb Policy) |
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| Phone: 800-766-8206 (Inside U.S. and Canada) |
| Phone: IDD+800-0200-8888 (Outside U.S. and Canada - 40 countries) |
| Phone: 202-659-7777 (Collect Calls Outside U.S. and Canada) |
| Phone: IDD 1-2020-659-7777 (Where Toll Free or Collect Calls are not available - Outside the U.S. and Canada) |
2 Comments
Sarah Swann
user-1a794 I think this is what you were looking for field members to be able to use to contact service providers during a crisis?
Sarah Swann
Dave Meldrum-Greenplease review this page