The below contact information is specific to requesting international crisis evacuation assistance services both for medical and non-medical evacuations. An international field team member may contact the below services directly, or reach out to the ICMT to contact the services on their behalf.  Either way, if a crisis service is needed please let the ICMT know immediately. 


For medical insurance questions and claims please contact AETNA using your insurance card and follow these instructions to submit a claim. 

Please follow your International Crisis Plan and use the predetermined Local Hospitals and Health Facilities.


If I need Medical Evacuation Assistance, who should I contact? 


I'm covered by Reliant's Aetna Medical Insurance Plan. 

Please call Aetna WorldTravler and give them your Aetna Insurance member ID #. After reporting to Aetna, Reliant should be informed through the International Crisis Hotline.

In most situations, if a medical evacuation will be needed, someone from Aetna will need to assess and direct the movement. It's important to engage the help of Aetna WorldTraveler early on during the incident. 



I am NOT covered by Reliant's Aetna Medical Insurance Plan

Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160. After initializing a claim with AIG, the individuals should informReliant. 



AIG Insurance - Travel Guard Global Assistance

Policy Number: 9120160
Phone: 877-244-6871 (Within the U.S./Canada)
Phone:  715-346-0859  (Int'l Collect Call / Reverse Charge (Outside the U.S.)
Email:  assistance@aig.com 
Website:  www.aig.com/us/travelguardassistance  
What is Available: 
  • Medical Assistance, evacuations, referrals for hospital and providers
  • Travel Assistance, lost luggage, lost passport, AMT location
  • Emergency telephone interpretation, Embassy/Consulate information
  • Concierge Services, ground transportation coordination, etc. 
  • Identity Theft Assistance
  • Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
  • Security Assistance, Immediate Security Evacuation Assistance, Security Advisories



If I need to evacuate for non medical reasons or need immediate travel assistance, who should I contact? 

Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160

AIG Insurance - Travel Guard Global Assistance

Policy Number: 9120160
Phone: 877-244-6871 (Within the U.S./Canada)
Phone:  715-346-0859  (Int'l Collect Call / Reverse Charge (Outside the U.S.)
Email:  assistance@aig.com 
Website:  www.aig.com/us/travelguardassistance  
What is Available: 
  • Medical Assistance, evacuations, referrals for hospital and providers
  • Travel Assistance, lost luggage, lost passport, AMT location
  • Emergency telephone interpretation, Embassy/Consulate information
  • Concierge Services, ground transportation coordination, etc. 
  • Identity Theft Assistance
  • Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
  • Security Assistance, Immediate Security Evacuation Assistance, Security Advisories


You can also secondarily call ACE/CHUBB executive assistance services if AIG does not provide you what was needed.


Executive Assistance Services (associated with ACE/Chubb Policy)

  • Emergency Political Evacuation & Concierge Services
  • Also for Emergency Medical, Personal, Travel Assistance
Phone: 800-766-8206 (Inside U.S. and Canada)
Phone: IDD+800-0200-8888 (Outside U.S. and Canada - 40 countries)
Phone: 202-659-7777 (Collect Calls Outside U.S. and Canada)
Phone: IDD 1-2020-659-7777 (Where Toll Free or Collect Calls are not available - Outside the U.S. and Canada)