What I Do

• Make sure we are meeting our mission to serve missionaries for the gospel

• Oversee just about everything, directing our Managers and Directors

• Report to our Board of Directors

I Can Help You

• Connect Reliant with a new ministry director or church network that Reliant may be able to serve.
• To further appeal a decision by other leadership, if needed.
• Please contact my assistant (sarah.swann@reliant.org) if you would like to schedule a meeting

What I Do

• Oversee Reliant's ministry grant program
• Secretary to the Board, work with our Audit Review Committee and Investment & Finance Committee
• Work with Capin Crouse on our annual audit
• Review our monthly financial reporting
• Perform our annual health and dental insurance renewals & all corporate, property, liability and overseas insurances
• Address legal and liability questions and issues, work to help set policy for Reliant.

I Can Help You

• If you have questions about the Annual Ministry Report
• You want to know more about the Board of Directors
• If you have a legal or policy question
• If you have a question on Reliant's ministry grant program or if your church is interested in creating a grant request for a project
  
  

What I Do

• Oversee the implementation of our mission to serve partners, missionaries, and donors
• Chief of Staff to our Executive Director, Manage our Operating Departments and collaborative projects
• Ensure our Central teams, processes, and operations are working efficiently

I Can Help You

• Answer questions about the way our organization and our Central teams operate

What I Do

• Oversee Reliant's HR Compliance Program
• Maintain HR policies, procedures, and training related to compliance
• Support Reliant Program Teams in HR-related issues

I Can Help You

• Answer questions about HR policies or training
• Navigate employee relations issues/concerns (along with Program Team Lead)

What I Do

• Oversee the work and ministry of Reliant's Program Teams
• Ensure the Program Teams are providing tailored resources and direct service to Reliant's church ministry partners and missionaries
• Provide leadership for Reliant's Training, Assessment, Recruiting, and MTD Health and Coaching Teams 

I Can Help You

• Answer questions about Reliant's mission and vision in church/ministry partnership and missionary mobilization
• Provide insight on the philosophies Reliant uses for support raising training, coaching
• Explore ways Reliant can serve and partner with new churches or ministries 
  
  

What I Do

• Oversee The Employment Services, Accounting, and Gift Services teams
• File taxes and official tax documents such as W2s and 1095-Cs

I Can Help You

• Research escalated tax, payroll or account balance questions
• Provide resources and consultation on your tax situation as a minister  
• Obtain a copy of a previous year W2
  
  

What I Do

• Oversee the Collegiate Program Team

I Can Help You

• Assessment, hiring, compensation, and evaluations of Collegiate Program Team (PT) missionaries
• MTD Coaching, Training, and performance for Collegiate PT
• Missionary care and crisis for Collegiate PT

What I Do

• Un-official "mom" of the Collegiate Program Team. I am the first point of contact for Collegiate missionaries and interns, giving "help desk answers", collecting prayer requests, giving care for missionaries, and helping them know their next steps and who to talk to in the Central Team for all their needs.

I Can Help You

• If you don't know who to call!

• With any employment questions, Reliant account questions, donor questions, etc.

• Set your sponsor or sending church

What I Do

• Monitor MTD health for released college-based churches and missionaries
• Assist in meeting the needs and answering the questions of college-based MTD coaches
• Provide training and continuing education for college-based churches and MTD coaches 

I Can Help You

• With your overall MTD strategy as a church or missionary
• Answer questions about your MTD Health Score and Fundraising Status
• Get connected with resources to help you obtain or maintain MTD health
  
  

What I Do

• MTD Coaching
• Communicate with those who have an interest in partnering with Reliant
• Networking and Building Bridges for Reliant partnerships
• Assist in being a trainer (New Staff Training, and Collegiate)

I Can Help You

• General information about Reliant
• Understanding what partnering with Reliant looks like
• Raise support! (If you are assigned to me for coaching)
  
  

What I Do

• Create and maintain support and care structures for Collegiate missionaries
• Manage projects and provide oversight of implementation of new processes within the Collegiate Program
• Assist in overseeing & tracking Collegiate applicants moving through the Assessment Hub toward a hiring decision/training

I Can Help You

• If you have questions about the Collegiate Systems
  
  

What I Do

• MTD Coaching
• Assist in New Staff Trainings
• Missionary Support and Care for Collegiate Program Team

I Can Help You

• If you need someone to discuss various vocational and life transitions
• If you need encouragement and accountability during the support raising process
  
  

What I Do

• Oversee US Churches and Ministries Program

I Can Help You

• Set up a New Partnership between your ministry and Reliant
• Guide a ministry, team, or missionary that you are supervising
• Navigate special circumstances related to any US Church or ministry
• With any questions, support, or MTD coaching for US Missionaries

What I Do

• First point of contact in assisting U.S. based missionaries
• Serve as a liaison between U.S. missionaries and the office support staff (finance, HR, gift processing, technology, etc)
• Provide administrative support for the U.S. Program Team

I Can Help You 

• With questions about the missionary application process
• With questions about U.S. and Church Planting Ministry Team Development programs
• With questions about remote MTD trainings
• If you need Employment Verification
• Scheduling appointments with our U.S. Program Team Members
  
  

What I Do

• Help plan and host Ministry Team Development training events for new U.S. based missionaries
• Provide ongoing coaching for U.S. based missionaries as they develop their ministry support teams

I Can Help You

• With any questions about the MTD process, ongoing coaching needs, or upcoming training events
• Get connected to any resources you may need during your MTD

What I Do

• X

I Can Help You

• X

What I Do

• Serve as a system and process developer for U.S. based missionaries
• Increase partnership opportunities with U.S. based ministries in need of Reliant support offerings
• Provide strategic support for the U.S. Program Team

I Can Help You

• Set up a New Partnership between your ministry and Reliant
• Network/collaborate with other organizations domestically where mission, vision, purpose, & geography might have alignment
• With any questions, support, or MTD coaching for U.S. Missionaries
  
  

What I Do

• Oversee International Ministries and Programs
• Support and Partner with International supervisors
• Train international workers and guide their employment

I Can Help You

• Set up International ministries that mobilize support-based workers 
• Guide a ministry, team, or worker
• Navigate special circumstances related to International ministry
• Please contact me if you have an emergency in an international ministry location
  
  

What I Do

• Serve our international missionaries as the first point of contact
• Work with new missionaries to set up employment
• Track with international missionaries to support employment needs throughout their careers with Reliant

I Can Help You

• With questions about the international missionary application process
• With questions about the international program

What I Do

• Serve our international missionaries as the first point of contact
• Work with new missionaries to set up employment
• Track with international missionaries to support employment needs throughout their careers with Reliant

I Can Help You

• With questions about the international missionary application process
• With questions about the international program
  
  

What I Do

• Administrate the International Training and Coaching needs.
• Work on systems and special projects within the International Team.

I Can Help You

• With your International Training or Coaching needs or questions.

What I Do

• Train International Missionaries to give MTD presentations
• Support the International Team on projects and processes

I Can Help You

• Tell your story and share about your ministry in a compelling way
• Find the information and resources you need as an International Missionary
  
  

What I Do

• Guide and manage our dynamic team that focuses on Residency/Internship/Apprentice/Fellowship programs
• Work with Church and Program leaders to create and facilitate programs
• Engage with new potential partners on what it might look like to partner

I Can Help You

• If you're a church/ministry leader thinking about partnering with Reliant
• To navigate next steps with Reliant, whether you're an intern/resident, hopeful one, or leader
  
  

What I Do

• Provide administrative support to the Residencies Director
• Help our Residency and Intern Missionaries as the first point of contact
• Coordinate remote MTD trainings for residencies and interns

I Can Help You

• With questions about the missionary application process
• With questions about residency and intern programs
• With questions about remote MTD trainings

What I Do

• Communications with church leaders and residents about MTD and Employment
• Support and Development of internal processes and procedures for the Fixed Term Team
• Provide informational support and financial analysis with resident support raising goals

I Can Help You

• Answer and help determine the current financial standing of the account you are responsible for 
• With any employment-related adjustments or changes
• With creative problem solving for situational resident/program issues

What I Do

• Provide informational support and financial analysis with resident support raising goals
• Internally process and communicate employment information

I Can Help You

• See your support raising progress and trajectory
• Answer and help determine the current financial standing of the account you are responsible for 

What I Do

• Provide informational support and financial analysis with resident support raising goals
• Internally process and communicate employment information

I Can Help You

• See your support raising progress and trajectory
• Answer and help determine the current financial standing of the account you are responsible for 
  
  

What I Do

• Provide leadership for the members of the program support teams
• Provide direction and oversight for the functions of each program support team
• Work with Program Team Leaders to foster a healthy environment for collaboration between support teams and programs teams

I Can Help You

• Connect with Program Leads about specific problems involving training, assessment, MTD health, and product development within Reliant's structures
  
  

What I Do

• Oversee the logistics, planning, and implementation of Reliant's MTD Trainings, Mission Trips, and Events. 

I Can Help You

• Register or pay for a Reliant event
• Answer questions about MTD trainings
• Help you set up a Reliant Mission Trip

What I Do

• Oversee the missionary application process

I Can Help You

• With questions about the missionary application process
• Navigate the Reliant Assessment Hub
• With training local leaders to complete interviews for Reliant

What I Do

• Develop our products towards their best to help serve our missionaries.
• Build our trainings within the LEARN platform.

I Can Help You

• Fit your LEARN training needs within the larger picture of LEARN.
• Resource you towards building and imagining within LEARN.

What I Do

• Individual MTD coaching.
• Group coaching cohorts for seasoned missionaries who need a quick boost to their MTD. 

I Can Help You

• Raise support within a cohort of your peers. 
• Reach your support goals in a timely manner. 
• Learn how to cultivate and steward higher-capacity donors. 
  
  

What I Do

• Coach missionaries as they raise support to enter their mission field
• Train missionaries to give MTD presentations
• Assess missionary applications
• Encourage missionaries already on the field to maintain their financial supporters

I Can Help You

• Persevere through the amazing and challenging support raising season!
• Engage with your supporters in meaningful ways.

What I Do

• Provide oversight and support to the benefits and employment processing team

I Can Help You

• By researching and assisting with complex insurance situations
• Answering questions about the commissioning and ordination processes and procedures 

What I Do

• Oversee Reliant's Accountable Reimbursement Plan
• Oversee the processing of payroll payments

I Can Help You

• Figure out if that "weird" ministry expense is reimbursable
• Understand why your payroll wasn't what you expected
• Plan for large paychecks because of a bonus or large backpay payment

What I Do

• Process employment and benefits for new and current missionaries

I Can Help You

• Employment paperwork and changes
• Getting your support goals processed

What I Do

• Process submitted reimbursements
• Process payroll tax withholding payments

I Can Help You

• Track a reimbursement
• Get clarity about Reliant's reimbursement policies
• Fill out a new tax form when you move or have a life change

What I Do

• Process benefits for new and current missionaries

I Can Help You

• Understand insurance paperwork and policies
• Enroll or change plans

What I Do

• Process submitted reimbursements

I Can Help You

• Be a pro at writing up that ministry expense!
• Track a reimbursement
• Try to fix a rejected reimbursement
• Get clarity about Reliant's reimbursement policies

What I Do

• Process payroll

I Can Help You

• Submit an MTD Transfer Request
• Update your 401(k) deductions
• Submit your timecard correctly

What I Do

• Oversee daily accounting functions
• Ensure accuracy in financial transactions

I Can Help You

• Answer ministry project fund account balance questions
• Assist with department transfer requests and questions

What I Do

• Daily accounting functions

I Can Help You

• I help missionaries best by supporting Central Staff Accountants pay the bills and help keep accounting running.

What I Do

• Oversees the daily operations of gift processing.
• Processes donor gifts and donations including paper checks, automatic withdrawal, and online or phone gifts.
• Answers donor and missionary phone calls and e-mails. 

I Can Help You

• Donor giving and records

• Automatic withdrawal

• Matching gifts

 What I Do

• Answers donor and missionary phone calls and e-mails. Helps donors with basic website issues. 
• Assist with processing donor gifts received through the mail.

I Can Help You

• Fix a gift that looks wrong on Staffnet or online giving
• Correct a miscredited gift
• Update donor information and giving

What I Do

• Processes donor gifts received through the mail.
• Sends daily deposit to the bank through the Remote Deposit Service.
• Sends donor receipts and reminders.
• Manages donor address updates and returned mail.

 What I Do

• Processes donor gifts received through the mail.
• Sends donor receipts and reminders.
• Manages donor address updates and returned mail.
• Processes LifeLink payments.

What I Do

• Answers donor and missionary e-mails and assists with phone calls. Helps donors with basic website issues.

I Can Help You

• Fix a gift that looks wrong on Staffnet or online giving
• Update donor information and giving, misdirected gifts, merge duplicate records
• If a donor wants to give a gift of stock or securities or has questions about matching gifts

What I Do

• Oversee the office payroll

I Can Help You

• With insurance for office employees
• With other office employee HR related issues and concerns

What I Do

• Assist Reliant's Executive Director
• Works alongside to organize and manage executive-level special projects

I Can Help You

• If you would like to set up an appointment with Tom Mauriello

What I Do

• Works to promote streamlined communications processes as well as developing creative elements for Reliant such as our Annual Ministry Report.
• Communication pieces to our field staff and Central employees

I Can Help You 

• With ordering materials on CopyCat
• With your profile and cover photo on your Reliant.org profile
• Any Reliant branding questions

What I Do

• Assist the Director of Operations with strategic work for the Central Teams
• Manage collaborative projects and processes around Reliant

I Can Help You

• If you have questions about the way our Central teams operate

What I Do

• Assignment and tracking of required education for new and existing staff
• Maintain policies and procedures related to HR standards and compliance

I Can Help You

• Answer questions about HR policies or training

What I Do

• First point of contact for our office space in the Lake Nona area of Orlando, FL
• Help build and maintain office culture and environment for all Central employees
• Assist HR Administrator with training and onboarding for new Central employees

I Can Help You

• If you need to know any logistical things about the Central office

What I Do

• Develops and maintains Reliant's applications, services, websites and more.

I Can Help You 

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You 

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

• Develops and maintains Reliant's software applications, services, websites and more.

I Can Help You

• I help missionaries best when implementing new features and fixes.
• The best way to reach me about issues with (or suggestions for improving) the Reliant websites is through the "Help" section.

What I Do

•  I maintain Reliant's servers and network as well as maintain and troubleshoot the office staff's computing needs.

I Can Help You

• Sorry! Unfortunately, I can’t help you with your local computer problems