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Moving to PNC Bank

This past week, missionaries with HSA accounts with Highmark were notified that those accounts will begin the process of transferring to a new custodian at the end of 2018. Due to unsatisfactory customer service, Highmark is moving HSA accounts from Acclaris to PNC Bank. PNC will be responsible for administering funds in and out of the HSA accounts, in partnership with Highmark. For full details, see ARCHIVE Announcement - HSA Accounts Transferring from Acclaris to PNC Bank in January 2019.

Please note that with this transition there are a few action steps required by any missionaries with an HSA account with Highmark:

Identity verification - You may receive a letter requesting specific documentation to verify your identity as part of Section 326 of the USA Patriot Act. Please respond promptly to any such request. Please notify Reliant if you have questions or concerns about information being requested.

We encourage you to take measures to plan accordingly to use money in your account(s) for outstanding eligible prescriptions or expenses prior to the inactive period (December 24, 2018 - January 3, 2019).

Use another form of payment during the inactive period (December 24, 2018 - January 3, 2019) and reimburse yourself from the HSA account after January 3, 2019.

When you receive your new debit card(s), activate them and destroy any previous HSA card(s) after December 24, 2018

If you have automatic payments linked to your current card(s) (for example, mail-order prescriptions), provide your new card number on or after December 24, 2018 (first effective date January 4, 2019).

If you have automatic direct deposit information entered for HSA reimbursements to your bank account - those settings will not be carried over and will need to be manually set-up again.

If you have auto-investment set up with Acclaris, you will need to select new investments with PNC.

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