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Standard & Procedure Name:Licensed Counselors & Coaches Professional Revenue Agreement
Scope:All Staff, Associates, and Volunteers
Revision Date:November 11, 2022
Last Review Date:March 15, 2023

Reliant employees who have a counseling practice or coaching practice that is part of their Reliant ministry role and counseling revenue is generated are obligated to submit all revenue received from their services rendered to Reliant. All revenue of this nature will be assessed an admin fee based on Reliant's normal admin fee structure (in most cases, a 12% admin fee will be applied; however, minimum admin fees are applicable). Checks and other methods of payment must be made payable to "Reliant" and must be clearly labeled/identified as counseling/coaching revenue. A Counselor profile phone interview must be completed to initiate a Counselor/Coaching arrangement with Reliant. The phone interview will include the creation of a shared Counselor Profile document outlining the pricing structure the employee will use for their counseling/coaching practice. This document will be reviewed annually or as needed when changes to the Reliant employee's counseling/coaching practice pricing structure are made. Please email your program team liaison to set up a Counselor Profile phone interview and begin this process. 

The Reliant employee is then responsible for submitting a log of all revenue submitted to Reliant outlining the following details:

  1. Date of the session
  2. Revenue received
  3. Indication if the revenue received was a discounted rate
  4. Type of payment method
  5. Any special comments — for example, if someone pays for two sessions at one time, you may put * paid for this session and the last session on X/X/XXXX date.

Professional revenue, as well as the accompanying revenue logs, must be submitted to Reliant for review and processing within a timely manner of when the revenue was received from the client(s). Monthly log submission is required unless submitting logs on an even more frequent basis. Professional revenue logs may be emailed to counselingrec@reliant.org. Money sent without a reconciled log will not be credited to the MTD account you are responsible for until the log is received*.

Reliant does not issue receipts to clients for professional services that were rendered by Reliant employees. If a client requests a receipt, the Reliant employee may create their own receipt to provide to the client. Payments by clients for professional services are not eligible for a tax-deduction benefit, as the person received a service in exchange for the money they paid.

Ministry expenses related to a counseling or coaching practice may be eligible for reimbursement based on Reliant's Accountable Reimbursement Plan guidelines. Please see the Reimbursement and Expense Recovery Bonus Standard


Sample Counselor Log


Calendar Year Reconciliations*

Due to reporting requirements for this type of revenue, reconciliations must be completed on a calendar year basis. Unreconciled revenue cannot carry into a new calendar year.

  • December 31: This is the date to submit a reconciled revenue log for any money sent in during the calendar year for money to be credited to the MTD account and available for the January paycheck.
  • January 10: This is the final date to submit a reconciled revenue log for any money sent to Reliant in the prior year. Unreconciled money from the prior year remaining after this date will no longer be available for credit to the MTD account.

23 Comments

  1. user-1a794 and Dave Meldrum-Green - please review this page.  We have not documented this process in the existing employee manual but I think we need to document it. Please edit and let me know if you have questions/concerns.   

  2. Looks good, Barb. Great job with this.

  3. Barb,

    I was not aware that we did not reimburse this expense....Reliant provides general liability coverage for counselors/coaches, therefore additional liability insurance purchased by the Reliant missionary is not eligible for reimbursement.  

    I strongly recommend that we change this policy to allow for reimbursement. Our policy only has a $1M limit on it. That's all we can get. This can get used up VERY quickly in a claim. 

    So if a staff member wants to purchase their own additional coverage...that would be a VERY good thing for Reliant. And thus, should be reimbursed as a valid ministry expense. We need all the coverage we can possible get since we're limited to only $1M. 

    1. Dave Meldrum-Green - we must have our wires crossed on this because we specifially denied this cost for 2 counselors after talking to you because you said we already cover them so having them buy coverage was unnecessary.  It's fine if you want to amend this but this originated after counsulting with you a few years back. Please confirm as we'll need to circle back with our counselors re; the change to our policy.

      1. Hi Barb, sorry if I'm causing you any problems with this. I do apologize. Sometimes after thinking things over later on I get a different and better view of the issue. And I do believe now that the extra coverage only benefits Reliant. It's like car insurance....if an employee only carries $50,000/$100,000 in auto liability coverage and gets into an accident while on ministry business, then Reliant's insurance kicks in at that point. However if the employee carries $100,000/$300,000.....then this is far better for Reliant because the employee's insurance picks up more of the liability. Same principle with counseling insurance. I hope this makes sense. 

  4. Barb Seckler and Unknown User (christine.stitt@reliant.org), do we have forms that we can attach to this page or a link to the log link?

    1. It's a google doc but I fill it out during the phone conversation and share it with them afterwards to approves that i properly documented our conversation.  I didn't want to attach it here.  I want to require the phone conversation. 

  5. Mike Swann - they kind of all have their own trcaking systems so we haven't gone so far as requiring a specific "reliant" style log.  As long as their logs have the info we request we allow them. 

  6. Dave Meldrum-Green - Hey I want to clarify this counselor liability coverage, so that we can alert our counselors of this change in policy - when you say "Our policy only has a $1M limit on it" does that limit apply to all claims for all misisoamries,or is it per claim, or per missionary? I think this info will help our counselors determine how much coverage they should obtain once we know a little more.   

  7. Ministry expenses related to a counseling or coaching practice may be eligible for reimbursement, based on Reliant's Accountable Reimbursement Plan guidelines - see Reimbursements.
    Unknown User (christine.stitt@reliant.org) please link whatever section you write in the riembursement handbook to this page in  the field manual
  8. Barb Seckler our coverage is $1M per claim with a total aggregate annual limit of $3M.

     

  9. Unknown User (christine.stitt@reliant.org) - please see dave's reply above about our coverage limits so that we can explain the coverage to the counselors. 

  10. user-b069a I thought about a few of these pages and though you may want to update them and move them under your audit records. 

  11. Let me know if anyone needs my help with this (smile)

    1. Mike Swann, I think it would be a good idea to communicate with the counselors about this policy... The time has come where we need a standard way for counselor's to report their revenue so we can make sure the policy is being followed. Can we discuss/have the email come from you? 

  12. I have reviewed this and am ready to move this forward. Sorry for my delay!

  13. user-fef3b

    user-b069a Is this were we should start the commenting regarding what we talked about?

    1. We can... Although it might be better to create an official Ops discussion so we can explain what's happening. I know I said I would create that... I can try to get to that today. I'll tag you on the page.

  14. user-b069a Dave Meldrum-Green - I have heard you have strict deadlines for Dec check reconciliations to be received. Can you please note those here and I may need to discuss with you how that affects the January payroll.  We can only count the first GS close for Dec giving/revenue received towards balances used for the 1/15/21 paycheck otherwise additional GS closes for Dec all count for reimbursements and then the Feb paydate.  

    1. Yes, counselors are going to have to get their log in by 12/31 for any unreconciled money to be part of the first GP close. Part of the consequence I suppose for not following the agreement. For remaining unreconciled money at 12/31, Jan. 10 will be the last day for prior year logs to be received and processed in the final GP close. Anything unreconciled after that will be absorbed as G&A misc income. I'll try to explain all that on this page.

  15. Mike Swann CJ White - will your verticals be reaching out to the counselors to explain this deadline for the Dec checks and their logs and the implications?  

      1. FYI Mike this is waiting for you to review the last changes I made before it goes to the space designer for approval.