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This information is also found in the New Staff Training manual: 4.7 Call Back for a Decision |
Many of the tips for your first phone call also apply here.
- Call the person when you said you would. Put the names and times of those to be called back in your schedule.
- If you did not set a specific time, the “Golden Hours” are still the best time to reach someone.
- Have your notes and calendar handy.
- Stand while you make your calls.
- Consider using a hands-free headset.
- Take a deep breath and relax before dialing the phone.
- Pray briefly before you dial.
- Get straight to the point. You do not need to establish a great deal of rapport. They know why you are calling.
Call for Decision Example Script
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| Hello, Mr. Smith, this is Susan calling about the campus ministry at The Ohio State University. Did I catch you at a convenient time? |
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| Sure. Now is great. |
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| Great! Well, I was calling about our meeting together last Friday. You mentioned that I should be sure to get back to you, so I was calling to see if you had made a decision on becoming a ministry partner for Reliant? |
Upon asking for their decision, politely pause and wait for their response.
Handling Various Responses
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