Page History
General FAQ
Q: How do I login to CopyCat?
A: Click here!
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Q: What is my username and password?
A: Your username is your Reliant email address and your password is FD**** (YOUR FD#) Email commrequest@reliant.org if this does not work.
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Q: Can I still use GCM brochures?
A: At this point, Reliant.org has launched and everyone SHOULD know that we've changed to Reliant, so no need to use your GCM brochures anymore. Out with the old, in with the new brochures!
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Q: How does billing work on CopyCat?
A: CopyCat is mostly for MTD items, such as a We Are Reliant brochure and the Missionary Profile Card. Print and design for these items are covered for Reliant missionaries in any MTD status: all you need to do is order. The UPS shipping charge is booked to the account for which you are responsible. No personal payment is required. This can be done even if you have other backpay or reimbursements, because MTD items have been designated as "essential" in Order of Pay.
CopyCat is hooked up to our account system, so it's smart. Your account is associated with the ministry fund you are responsible for should be available when you reach the shopping cart.
Some non-MTD items on CopyCat—for example: ordering extra Reliant Camelbak water bottles—are charged separately. These or other optional items will have an option for you to pay via credit card after you submit the order.
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Q: What is "EPM," or "MarketingBench"?
A: These are parts of the software from WebbMason, the company that is doing the print on demand services for us. They have several locations and print-houses nationwide. They also provide a customer service agent for us in case you need help with an order.
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Q: Who do I ask for help?
A: WebbMason provides a customer service rep who can help with website, print, and ordering questions.
For how things work with MTD, design help, or anything else, give us a call at the office or contact commrequest@reliant.org.
Specific Issues FAQ
Q: I keep getting an error message when I try to upload a photo to my missionary profile card! Can you help?
A: You may need to crop or re-size it. For best results, choose a landscape photo (wider than it is tall). You may also email commrequest@reliant.org and our designer, Chelsea would be happy to help!
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Q: Where do I upload my PDF for the MTD Presentation Album?
A: Once you put the album in your cart, you'll click on the big orange "CHECKOUT" button, then click on "Add File" all the way on the right in the chart.
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Q: My logo looks small on my business card and/or missionary profile card, what should I do?
A: You may need to find a different format of your logo. Is your logo really wide and short? Maybe your ministry has an alternate logo that's stacked, making it more like a square. You may also email commrequest@reliant.org and our designer, Chelsea would be happy to help!
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Q: I don't know how to make my MTD Presentation Album! Help!
A: View the full set of instructions here and view even more help pages here and here!
