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Let's say you're running a business that has shareholders who regularly invest into your company. In order for your company to scale and grow, you need them to increase their investments over time. If this is the case, what should be your next move? How could you plan this to be a regular conversation so you not only retain, but increase investments?
This is the same wisdom we use for MTD increase asks! In gardening/ farming terms; we look at the crops we already have in order to discover how to increase their yield. We don't go out and plant more crops if we aren't weeding, fertilizing, watering and pruning the crops we already have. And we certainly don't leave fruit on the vine come harvest time! The Biblical wisdom for this can be seen in Prov 20:4 and The Parable of the Talents.
So, before you go out to plant new crops, let's work on increasing the yield in the field God has already given you.
Because careers change, salaries flux, investments grow and giving capacity changes, we regularly engage our donors in opportunities to lift (increase) their giving. That supporter who came on your team as a new college grad likely has a different income ten years into her career. If you've never engaged her in an increase ask, it's likely something she hasn't considered, even though she has the capacity. Encouraging your ministry partners to seek the Lord on the level of engagement He is asking them to lean into this year, yields a more robust support team and a deeper connection with them.
Table of Contents
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Elements of the Increase Ask
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How does inviting a supporter to increase honor them? In the Practical Steps section, of this page, you'll find instructions on calculating an Intentional Gift Amount. This is based on the number of supporters you feel you can wrap your arms around and stay connected with over the course of a year. Why think through this? Because when it comes time for cultivation of your MTD partnerships, you can have a quick touch-base with 150 partners or a meaningful connection with 50 partners. It's for you to decide. Do you want a team of ministry partners, or ministry donors? There's a big difference, and it will impact every aspect of how you do MTD. If you're desiring partnership, consider; "What makes someone a true partner in ministry with me? And how do I honor that relationship?" Writing your prayer letter in a partner-centered way; showing them how they're making an impact is a start! Other things to consider: Asking for their advice, inviting them to volunteer, giving them opportunities to speak into your life, investing in their life as a spiritual friend - a place in which they can find meaningful connection that points them to Jesus (this need for can be especially high among some of our higher-capacity partners). Yes, this will require some extra work on the front-end. But, it will also mean less time on the back end having to find new donors. Start small, with the vision to build up to this ideal over a number of years. The Practical Steps section will encourage you to start with a list of 20 people. Ask the Lord to show you what 20 partners He wants you to invest in and go deeper with this year. |
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Because careers change, salaries flux, investments grow and giving capacity changes, we regularly engage our donors in opportunities to lift (increase) their giving. That supporter who came on your team as a new college grad likely has a different income ten years into her career. If you've never engaged her in an increase ask, it's likely something she hasn't considered, even though she has the capacity. Encouraging your ministry partners to seek the Lord on the level of engagement He is asking them to lean into this year, yields a more robust support team and a deeper connection with them. Just like our corporate investors' example, it's normal to make a habit of regularly connecting with your supporters about their Kingdom investment. Using "it's that time of the year..." or "it's the season to..." language sets the table for this to be a normal conversation that's expected to also happen again in the future. "It's that time of the year where we get to connect and talk about your giving and the impact it has made. I also want to pray over you and seek the Lord together on how He might have you deepen your impact. (ministry update & personal conversation. Increase ask, if led) ...How about you seek the Lord over the next 24 hours about this and I'll pray over you during that time as well? We'll reconnect tomorrow around the same time and see what the Lord brought up. Sound ok?" For more, see Sarah B's story below. |
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As your commitment to ministry increases (through a change in your role, an increase in responsibility, even a deepened resolve to reach the unreached), invite your partners to increase their impact. Some have put it this way, "As my commitment to minister has deepened, it makes sense to invite you, my partner in ministry, to deepen your ministry impact." As your current team increases their investment, your ability to invest more deeply into them increases as well, vs spreading yourself thin among a lot of people. |
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About 1% of those you ask to increase will reveal they need to decrease or end their engagement. That’s normal and still something to rejoice over. Take the time to honor and celebrate your supporter for the work they've done in partnership with you. Share a few stories of people they've impacted with the Gospel because of their giving. And let them know how much you've appreciated their faithfulness to the work. Then give them an opportunity to connect you with one or two others who may be interested to hear how the Lord is working through your ministry. Don't be surprised by this attrition. Bless them and release them. It's part of the pruning process and it leads to a more vibrant and healthy team. |
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When reaching out , don't be shy about letting your supporters know you'll be talking about giving. Don't beat around the bush and pretend this is just a friendly catch-up call. If you're feeling some guilt because you haven't done a great job keeping in touch with your supporters, either take some time to re-establish that connection before you do an increase ask, or own it during the call. (See Matt's story below) |
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What's my point here? Paint a pic for ongoing 1:1 connection after the increase ask. |
Practical Steps
- Pray. Ask the Lord for guidance - including a goal and who He wants you to call.
- Connect with your MTD Coach to set up a strategy call. If you don't have one or need a new one, email MTD@Reliant.org
- Make a Top 20 list of supporters the Lord led you to contact. Narrowing the list to ~20 people makes this project more manageable. *You can always contact the rest at a later date. Possible people to start with could be:
- Those who give a smaller amount, but their income has increased since they first started giving.
- Medium-top tier donors. These people are usually "all-in" and will prayerfully consider an increase.
- Decide how to reconnect. Some want to connect with their "Top 20" on a personal level and at a separate time from inviting them to increase. Others jump right into it. A lot of this depends on how much time you have. See Matt's story below for one example.
Calculate your Intentional Gift Amount
Expand title How to The steps below will lead you to an average gift based on your support goal. This is a major step in rooting your ask in honoring the partnership (the smaller the team, the more we can stay connected. The deeper the investment, the more we're empowered to invest deeply.)
Excerpt Include MTD "Intentional Gift" MTD "Intentional Gift" nopanel true *If a supporter is already giving at or above your Intentional Gift amount, ask the Holy Spirit to guide you to an amount to set before your supporter.
- Block out chunks of time on your calendar for phone calls/ admin/ follow-up.
- Pick a script you like and rewrite in your own words
- Set up your database & pull a monthly giving report. It's hard to know who increased if you don't have their original gift amount. Before you start asking, follow these steps to save a copy of your monthly giving report. to track this appeal. Here's how in MPDx.
Invite your Top 20 to increase. Make this ask boldly, vision-driven (NOT because you're getting short-checked) and rooted in prayer. Examples and scripts below. And meet regularly with your coach for encouragement throughout the process.
Expand title Ways a supporter can change their recurring giving. - Update giving online. Reliant.org Here's how to update recurring giving online. MAKE THIS INTO IT'S OWN SOLOMON PAGE log into the website, click the drop-down menu under the supporter's name, and choose giving dashboard. That will bring them to their recurring gifts. Then they can choose "make changes" and then just put in new amount.
- Snail mail the giving form to Gift Services at Reliant Mission, Attn: Gift Services, 11002 Lake Hart Drive, Suite 100, Orlando, FL 32832
- Call Gift Services at 877-614-4600 between the hours of 8am-4pm, EDT.
- Email Gift Services at gift.services@reliant.org with the request to increase *make sure to use the same email address as used for your Reliant donor account.
Expand title Follow-up ideas. - Call. If you get them on the phone, ask if they have 5 minutes for you to walk them through how to update their giving online.
- Text the link to the login page your giving page and instructions on how to increase. Here's how to update recurring giving online:
- Snail mail a note with the giving form. *Fill out the form with the info you know and use a sticky note or highlighter to point them to where to enter the new giving amount. Include a stamped envelope addressed to Reliant Mission, Attn: Gift Services, 11002 Lake Hart Drive, Suite 100, Orlando, FL 32832.
- 3-way call with your supporter and Gift Services at 877-614-4600 between the hours of 8am-4pm, EDT.
- Donor can email Gift Services at gift.services@reliant.org with the request to increase. *make sure to use the same email address as used for their Reliant donor account.
Follow up! It often takes someone about 7x to hear a message before they act on it. If you haven't had at least 7 interactions about giving with your donor, then it's time for follow-up, not frustration. Organize your database or calendar with automatic reminders to follow up with those who are making a decision (DOH) or have said yes but haven't increased their giving yet.
***Send these sections to Judi Major to check for accuracy
- Discover who gave and thank them .
- How to see who gave (expand) *Keva, see Pickens' description on how to find increases in giving
- Thank those who increase. The general standard is a hand-written thank-you card and a phone call. (Other ideas HERE.)
- Plan for ongoing connection
If we're looking for a donation, the conversation generally stops after we've received the gift. If we're looking to build ministry partnerships, the gift is only the beginning. simply the launching point to invite further conversation, further input and
As Henri Nouwen states, everyone has a "poor" and everyone has a "rich." Working together as the Body of Christ looks like ministering to each other's "poor" out of our "rich." That wealthy supporter of yours also has a "poor."
"Prayer letters are important, but they pale in comparison to one-on-one connections." - Greg, Reliant pastor for over 20 years. Greg has held a regular rhythm of texting or calling supporters throughout the year to see how they are doing and pray with them. Sometimes he updates them about what's happening in the ministry. But, most of the time, these calls are his chance to connect with and minister to his supporter. It's no wonder Greg's financial support is consistently strong, even with a large goal.
No matter where you are in the timeline of an increase ask, make the one-on-one connection with your supporters a priority. Some choose to take a season of reconnecting before calling for increases. Others choose to use the increase ask call as a way to reconnect. Below are a few examples from missionaries on how they structured their increase ask process, whether internationally or stateside.
Testimonials
- Josiah: Initially, I was super afraid to ask this amount (Intentional Gift of $150). It seemed like too big/ too much to ask for some of the people I was calling (like the guy who is just two years out of school). But, it's gone really well. I've been surprised. Even the people who can't do that amount, they've thanked me for asking them and have said they feel honored. Those positive responses have been really encouraging to me to keep making this ask in this way. (Raised $1,000 in new monthly in 2 months working 1.5-2 days a week on MTD.
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Scripts
*Rewrite in your own words and have it in front of you when you call supporters.
Ask for a current supporter to seek the Lord on if it’s time to increase their ministry giving,
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After years of being in ministry, I've realized it's been hard to keep up with a large financial support team. So, I'm really looking forward to keeping up with a smaller number of people that I can stay personally connected with. They know me and I know what's going on in their lives (and that sort of thing). But, what that means is I do need to have a higher average per gift. And, for me, that averages out to about $150 per donor. And I'm wondering if you'd be willing to be one of those partners with us at that amount… or something else. |
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My goal with this is to be able to invest deeply in those who are investing deeply in the ministry. And I want you to be one of those people. Would you take the next 24-hours to ask the Lord if He would have you increase your giving to this ministry to $Intentional Gift, or some other amount? (wait for a response) I will pray over you in the meantime. Let's see... it's 1:30 now... how about I call you tomorrow at 1:30 to reconnect and see what the Lord has done? Is that a good time for you? |
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