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The below contact information is specific to requesting international crisis evacuation assistance services. An international field team member may contact the below services directly, or reach out to the ICMT to contact the services on their behalf.  Either way, if a crisis service is needed please let the ICMT know immediately. 


Note

For medical insurance questions and claims please contact AETNA using your insurance card and follow these instructions to submit a claim. 

Please follow your International Crisis Plan and use the predetermined Local Hospitals and Health Facilities.


If I need Medical Evacuation Assistance, who should I contact? 


I'm covered by Reliant's Aetna Medical Insurance Plan. 

Please call Aetna WorldTravler and give them your Aetna Insurance member ID #. After reporting to Aetna, Reliant should be informed through the International Crisis Hotline.

Note

In most situations, if a medical evacuation will be needed, someone from Aetna will need to assess and direct the movement. It's important to engage the help of Aetna WorldTraveler early on during the incident. 


  • 1-877-242-5580 (Int'l Toll Free)
  • 1-813-775-0246 (Int'l Collect)


I am NOT covered by Reliant's Aetna Medical Insurance Plan

Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160. After initializing a claim with AIG, the individuals should informReliant. 


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AIG Insurance - Travel Guard Global Assistance

Policy Number: 9120160
Phone: 877-244-6871 (Within the U.S./Canada)
Phone:  715-346-0859  (Int'l Collect Call / Reverse Charge (Outside the U.S.)
Email:  assistance@aig.com 
Website:  www.aig.com/us/travelguardassistance  
What is Available: 
  • Medical Assistance, evacuations, referrals for hospital and providers
  • Travel Assistance, lost luggage, lost passport, AMT location
  • Emergency telephone interpretation, Embassy/Consulate information
  • Concierge Services, ground transportation coordination, etc. 
  • Identity Theft Assistance
  • Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
  • Security Assistance, Immediate Security Evacuation Assistance, Security Advisories



If I need to evacuate for non medical reasons or need immediate travel assistance, who should I contact? 

Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160

AIG Insurance - Travel Guard Global Assistance

Policy Number: 9120160
Phone: 877-244-6871 (Within the U.S./Canada)
Phone:  715-346-0859  (Int'l Collect Call / Reverse Charge (Outside the U.S.)
Email:  assistance@aig.com 
Website:  www.aig.com/us/travelguardassistance  
What is Available: 
  • Medical Assistance, evacuations, referrals for hospital and providers
  • Travel Assistance, lost luggage, lost passport, AMT location
  • Emergency telephone interpretation, Embassy/Consulate information
  • Concierge Services, ground transportation coordination, etc. 
  • Identity Theft Assistance
  • Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
  • Security Assistance, Immediate Security Evacuation Assistance, Security Advisories


You can also secondarily call ACE/CHUBB executive assistance services if AIG does not provide you what was needed.

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Executive Assistance Services (associated with ACE/Chubb Policy)

  • Emergency Political Evacuation & Concierge Services
  • Also for Emergency Medical, Personal, Travel Assistance
Phone: 800-766-8206 (Inside U.S. and Canada)
Phone: IDD+800-0200-8888 (Outside U.S. and Canada - 40 countries)
Phone: 202-659-7777 (Collect Calls Outside U.S. and Canada)
Phone: IDD 1-2020-659-7777 (Where Toll Free or Collect Calls are not available - Outside the U.S. and Canada)