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Please call Aetna WorldTravler and give them your Aetna Insurance member ID #. After reporting to Aetna, Reliant should be informed through the International Crisis Hotline.

Note

In most situations, if a medical evacuation will be needed, someone from Aetna will need to assess and direct the movement. It's important to engage the help of Aetna WorldTraveler early on during the incident. 


  • 1-877-242-5580 (Int'l Toll Free)
  • 1-813-775-0246 (Int'l Collect)

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Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160. After initializing a claim with AIG, the individuals should informReliant. 


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AIG Insurance - Travel Guard Global Assistance

Policy Number: 9120160
Phone: 877-244-6871 (Within the U.S./Canada)
Phone:  715-346-0859  (Int'l Collect Call / Reverse Charge (Outside the U.S.)
Email:  assistance@aig.com 
Website:  www.aig.com/us/travelguardassistance  
What is Available: 
  • Medical Assistance, evacuations, referrals for hospital and providers
  • Travel Assistance, lost luggage, lost passport, AMT location
  • Emergency telephone interpretation, Embassy/Consulate information
  • Concierge Services, ground transportation coordination, etc. 
  • Identity Theft Assistance
  • Assistance Website, Travel Security Awareness Training, Country Reports, Travel Alerts
  • Security Assistance, Immediate Security Evacuation Assistance, Security Advisories


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Other issues, who should I contact? 

Please notify Ace/Chubb for the following situations:

  • If you are injured on the job
  • If you are injured as a result of an act of war
  • If you are in a car accident while driving on the job
  • If you rent a car and get in a car accident while driving on the job

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