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The below contact information is specific to international crisis services. An international field team member may contact the below services directly, or reach out to the ICMT to contact the services on their behalf. Either way, if a crisis service is needed please let the ICMT know immediately.
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For medical insurance questions and claims please contact AETNA using your insurance card and follow these instructions to submit a claim. Please follow your International Crisis Plan to use the chosen Local Hospitals and Health Facilities. |
If I need Medical Evacuation Assistance, who should I contact?
I'm covered by Reliant's Aetna Medical Insurance Plan.
Please call Aetna WorldTravler and give them your Aetna Insurance member ID #
- 1-877-242-5580 (Int'l Toll Free)
- 1-813-775-0246 (Int'l Collect)
I am NOT covered by Reliant's Aetna Medical Insurance Plan
Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160
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If I need to evacuate for non medical reasons or need immediate travel assistance, who should I contact?
Pleases call AIG - Travel Guard Global Assistance and give them our Policy # 9120160
AIG Insurance - Travel Guard Global Assistance |
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Policy Number: 9120160 |
Phone: 877-244-6871 (Within the U.S./Canada) |
Phone: 715-346-0859 (Int'l Collect Call / Reverse Charge (Outside the U.S.) |
Email: assistance@aig.com |
Website: www.aig.com/us/travelguardassistance |
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You can also secondarily call ACE/CHUBB if AIG does not provide you what was needed.
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Other issues, who should I contact?
- If you are injured on the job
- If you are injured as a result of an act of war
- If you are in a car accident while driving on the job
- If you rent a car and get in a car accident while driving on the job
- If six or more Reliant employees will be traveling on the same aircraft
Pleases notify ACE/Chubb to begin a claim (ACE/Chubb are the same company, but have recently merged.)
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