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Crisis Communication Levels
Crisis Communication Levels


Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

The accident has caused death. In the event of a death of a team member, it moves to Contingency Planning: Accidental Death or Suicide

If the accident has caused Imprisonment it moves to Contingency PlanPlanning: Imprisonment or Detention of Personnel

Threats with substance or action against a team member.

Serious injury of team member or passenger.

Team member is questioned or detained by policy related to the incident.

Team member receives threats from the other party involved.

Automobile accident with Injury or fault.

Automobile accident with no injury or fault. 


Steps to Reduce Probability and Consequences

  1. Practice situational awareness (Color Codes for Situational Awareness) and follow all traffic laws
  2. Be prepared to activate other contingency plans if situations arise
  3. If additional contingencies occur, strongly consider immediate evacuation
  4. Research local laws before instituting a team and keep a working record of relevant legislation


Applicable Corporate Policies


Crisis Resolution Protocol

  • Follow all local laws for reporting the incident and repairing any damage as necessary
  • Assess the situation and decide whether the driver and his/her family should find a safe haven (escape and evade) and then evacuate immediately or stay to address the situation. If the other person has a major injury or dies, evacuate immediately
  • Personnel other than the driver and his/her family should help the injured person
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you in the one-drive team crisis management plan folder. The Tracking log will allow you to continue to document details and will also serve as a way to communicate those new updates to all parties involved
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an initial Crisis Report
  • Record any injuries with Reliant who will document the victim information on their Crisis Report 
  • Activate Shelter in Place Protocols starting with a lockdown of this team's facilities with a mandated curfew for all team members until further notice
  • If necessary attempt to Evacuate or relocate to Places of Refuge
  • Follow all CMT directions and recommendations