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Excerpt

Employees who are injured or become ill as a result of their employment may have some of their medical care costs covered under the workers compensation program. Workers Compensation programs vary by state.

Any employee who is injured while performing ministry responsibilities should seek appropriate medical care and then report their injury to their supervisor and Employment Services as soon as possible.

See the additional information provided below for receiving care and reporting your injury, based on the specific state/location in which you normally work.


Tip
titleThings to Know

Although every state has different guidelines for the process of approving worker's compensation claims, the following general tips are helpful to follow when seeking care for a workers compensation claim:

  1. Please make sure you indicate to all medical care providers that this is a worker's compensation case and all claims should be submitted to Reliant's applicable Worker's Compensation carrier for that state vs. processing the claim through your personal medical insurance.
  2. Please ensure ALL prescribed treatments and additional doctors appt referrals/follow-ups are submitted to/approved by the workers compensation carrier/claim representative assigned to your case. This is especially applicable for additional specialist referrals and PT appointments.  
  3. Please make sure you're aware of the provider network for the Worker's Compensation coverage and that the medical treatment providers you receive treatment from accept this coverage as "in network." 

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UI Expand
titleState of Washington - Workers Compensation Claims


UI Steps


UI Step

Get Medical Help

If further treatment (beyond basic first aid) is necessary, go to the emergency room or health‑care provider of your choice and tell them you were injured at work.

What to expect from your medical provider

Your doctor will:

  • Certify whether your injury is work-related
  • Help you file a workers’ compensation claim
  • Work with you to decide when you can return to work
  • Recommend any further treatment you may need

If you need medical care after the first visit

For your second visit and beyond, you will need to see a provider in the WA L&I network. If your regular health care provider is not in their network, encourage them to join, or choose a new one with our Find a Doctor tool.

You may choose any doctor who is qualified to treat your injury, as long as they are in WA L&I's network. You also may get a second medical opinion if your claim manager approves it. You can change providers at any time and/or communicate with your claim manager via WA L&I's online portal, My L&I.


Filing a Claim may happen later, but if your Dr's office files it for you that's also possible.



UI Step

Gather your Claim Information 

Gather the following information before you report your claim:

  • Location where the injury occurred
  • Contact information for any witnesses to the injury
  • Employer information
  • Wage information
  • Names and birth dates of your dependents
  • If you have already seen a doctor:
    • Your doctor's first and last name
    • Hospital or clinic where you received treatment

You may choose to file a claim immediately or wait until after you have notified Reliant. Steps for filing are listed below.


UI Step

Report the Injury to your Reliant Supervisor and to Reliant

Send an email to benefits@reliant.org or call your program team liaison who can help get you in contact with the Employment Services Dept

What to expect from your employer

Your employer needs to:

  • Make sure you receive prompt medical attention.
  • Complete the employer section of the accident report form. 
  • Look for return-to-work opportunities with light-duty work, if medically approved. This can help maintain your salary, and speed your recovery, while keeping claim costs down for them.
  • Your employer has the right to access your claim file, including mental health information. An employer can only reveal your mental health condition(s) or treatment to people who are authorized to access the information.  


UI Step

File your Claim

Washington L&I strives to make filing a claim as easy as possible, and you have options:

  • Online via our FileFast tool
  • By phone: 1-877-561-FILE (3453)
  • At your doctor’s office (if you complete the Report of Accident at your doctor's office, the doctor files the form for you)


UI Step

Track/Update the status of your claim

Calling your claim manager

Every claim managed by L&I is assigned a claim manager, and there are times when you might need to speak with your claim manager directly. Your claim manager's phone number is located on all correspondence. You may also contact your local L&I office and ask for a phone referral. Your claim manager should call you within 48 hours.


If you have difficulty reaching an L&I claim manager, please contact WA L&I through L&I’s Claim & Account Center.

Our online Claim & Account Center gives you fast access to your claim file, secure messaging with your claim manager, and more.

Get quick claim information by phone

Fast, automated updates on the status of your claim in English or Spanish (en Español): 800-831-5227

A customer service representative. Spanish (en Español) speaking staff or translation service available: 800-547-8367

Hearing/speech impaired TDD service: 360-902-5797

Web support for the online Claim & Account Center: 360-902-5999 or email WebSupport@Lni.wa.gov


Doctor changes: Let WA L&I know online using their Claim & Account Center or use the Transfer of Care form (F245‑037‑000).




UI Expand
titleState of Washington ALL Others States - Workers Compensation Claims

Reliant's workers compensation carrier for any State other than WA and OH is Church Mutual.  If you work in OH or WA please see the specific sections above pertaining to your worker's compensation care and claim process.

Reliant will work with Church Mutual to report your claim and follow applicable state guidelines for Worker's compensation in your state.

The best course of action for a worker's compensation injury is as follows:

  • Treat the injury with first aid.
  • If the injury requires more than first aid, seek immediate medical care from the nearest provider.
  • Report the injury to your Reliant supervisor.
  • Report the injury to Reliant - you may email us at benefits@reliant.org or reach out through your Program team liaison, who will connect you with an available member of the Employment Services team.



Workers Compensation Questions?

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