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The EAP program is designed to be used as needed, and in conjunction with, the existing avenues of support Reliant staff international workers receive through their churches, communities, and leadership. Here are some examples of the additional support an EAP could provide:
- Short-term counseling for mental/emotional health issues. The Aetna EAP program offers 5 free counseling sessions, per issue, per year, for each family member. Reliant staff will AETNA members will have a designated toll-free phone number for an initial assessment from a licensed professional. They will then be paired with a counselor whose credentials best align with the caller’s problem and preferences. Those who call the EAP can request a counselor based on gender, area of expertise and Christian beliefs. The Aetna EAP has over 5,000 Christian counselors within their network.
- Daily life assistance and referrals. The Aetna EAP also provides Reliant staff access international workers access to services for dealing with the daily difficulties of life. This service provides free 30-minute consultations with professionals specializing in financial and legal problems, including identity theft, among other things. The EAP also assists callers in finding referrals for dealing with typical family needs, such as childcare, eldercare, and educational resources.
- Education and information. The Aetna EAP provides the Resources for Living website that contains articles, information, and tools to assist Reliant staff international workers to learn more about mental/emotional health and work/life balance.
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