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While EAPs are often associated with mental health and counselling, Aetna International’s confidential employee assistance service includes support for other areas such as physical health and life admin.
Contacting Aetna's EAP Plan
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Please see the phone number on the back of your Aetna card or call 8000-231-7729 (or collect 813-775-0190). |
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Download the app by searching for "iConnectYou" in the app store or Google Play store. Enter one of the following passcodes to complete your registration: • Argentina: AetnaArg • El Salvador: AetnaEls • Panama: AetnaPan |
The following services are covered under the EAP Plan:
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Employees referred for counseling will receive structured telephonic, face-to-face, or online support. A case manager oversees the process of matching the Once you have been connected to a counselor, sessions last for up to 50 minutes. The Aetna plan covers 5 counseling sessions per issue per year per enrolled member (or dependent). Aetna can connect employees to counselors based on their Christian (religious) preference and gender preference. Types of counseling services provided include:
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