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General FAQ
Q: How do I log in to CopyCatChalkline?
A: Click here! Find our Reliant branded storefront here. Just create an account using your reliant email address and proceed with placing your order
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Q: What is my username and password?
A: Your username is your Reliant email address and your password is FD**** (YOUR FD#). Email commrequest@reliant.org if this does not work.
Q: How does billing work on CopyCat?
A: CopyCat is mostly for MTD items, such as a We Are Reliant brochures and the Missionary Profile Card. Print and design for these items are covered for Reliant missionaries in any MTD status; all you need to do is order.The UPS shipping charge is booked to the account for which you are responsible. No personal payment is required. This can be done even if you have other back pay or reimbursements because MTD items have been designated as "essential" in Order of Pay. The exception to this is presentation books, the cost for which will come out of the account you're responsible for if you're a Fixed Term intern/resident/apprentice/fellow.
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You will create an account using your reliant email address; you choose your password. The first time you create an account, you will receive an email to verify your email address. Click the "verify email address" button to do so.
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Q: How do I verify my email address?
A: The first time you go to Chalkline and create an account, you will receive an email to verify your email address. Click the "verify email address" button in the received email.
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Make sure to add Chalkline as a trusted sender so you receive important message notifications regarding your order. Check your junk or spam folders, just in case. |
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Q: How does billing work on Chalkline?
A: Reliant covers some initial MTD items for you, like: We Are Reliant brochures, how to start giving brochures, offline giving brochures, your first order of ministry profile cards, the first order of your presentation photo book, and all envelopes.
Q: What is "EPM" or "MarketingBench"?
A: These are parts of the software from WebbMason, the company that is doing the print on demand services for us. They have several locations and print-houses nationwide. They also provide a customer service agent for us in case you need help with an order.You are responsible for paying for all shipping charges for any item. You will not have to pay for this at checkout, but instead, this will be billed to your MTD account. All Reliant merch items are also billed to the ministry worker's MTD account.
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Q: Who do I ask for help?
A: WebbMason provides a customer service rep who can help with website, print, and ordering questions. For how things work with MTD, design help, or anything else, give us a call at the office or contact commrequest@reliant.orgChalkline has a team that can assist you with your order. You can send a message through the Chalkline system or email friends@chalkline.org or Reliant's communication department at communications@reliant.org.
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Make sure to add Chalkline as a trusted sender so you receive important message notifications regarding your order. |
See MTD Print Orders on Chalk Line for specific information on how to place online orders.
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Specific Issues FAQ
Q: I keep getting an error message when I try to upload a photo to my missionary ministry profile card! Can you help?
A: You may need to crop or re-size it. For best results, choose a landscape photo (wider than it is tall). You may also email commrequest@reliantcommunications@reliant.org and our designer, Dani, would , and we will be happy to help! assist.
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Q: Where do I upload my PDF for the MTD Presentation Album?
A: Once you put the album in your cart, you'll click on the big orange "CHECKOUT" button, then click on "Add File" all the way on the right in the chart.You can upload your PDF in the area that says "Attach files", then add the item to your cart.
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Q: My logo looks small tiny on my business card and/or missionary ministry profile card. What should I do?
A: You may need to find a different format of for your logo. Is your logo really wide and short? Maybe your ministry has an alternate logo that's stacked, making it more like a square. You may also email commrequest@reliantcommunications@reliant.org, and our designer , Dani, would be happy to help!
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Q: I don't know how to make my MTD Presentation Album! Help!
A: View the full complete set of instructions here and view even more help pages here and here!for MTD Printed Presentation.
