Welcome to Solomon!

Enter the Access Code below

Access code is invalid

Solomon Logo

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Include Page
Crisis Communication Levels
Crisis Communication Levels


Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

The accident has caused death. In the event of a death of a team member, it moves to Contingency PlanPlanning: Accidental Death or Suicide

If the accident has caused Imprisonment it moves to Contingency PlanPlanning: Imprisonment or Detention of Personnel

Threats with substance or action against a team member.

Serious injury of team member or passenger.

Team member is questioned or detained by policy related to the incident.

Team member receives threats from the other party involved.

Automobile accident with Injury or fault.

Automobile accident with no injury or fault. 


Steps to Reduce Probability and Consequences

  1. Practice situational awareness (Color Codes for Situational Awareness) and follow all traffic laws
  2. Be prepared to activate other contingency plans if situations arise
  3. If additional contingencies occur, strongly consider immediate evacuation
  4. Research local laws before instituting a team and keep a working record of relevant legislation


Applicable Corporate Policies


Crisis Resolution Protocol

  • Follow all local laws for reporting the incident and repairing any damage as necessarynecessary (If applicable, The Smart Traveler Enrollment Program (STEP) app has local "911" numbers you can call- See Helpful International Risk Management Resources)
  • Assess the situation and decide whether the driver and his/her family should find a safe haven (escape and evade) and then evacuate immediately or stay to address the situation. If the other person has a major injury or dies, depending on the culture and retribution rules of the specific location, the driver and their family may need to evacuate immediately
  • Personnel Depending on the culture and rules of the specific location, if there is severe risk for retribution, team members other than the driver and his/her family should help the injured person
  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you for this incidentand gathering information 
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an Initial Crisis Reportfor their internal crisis report. Eventually, Reliant will share a Tracking Log with you to continue to document details communication tracking log that will also serve as a way to communicate new updates with all parties involvedfor team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
  • Record any injuries with Reliant who will begin a Victim Information Formdocument the victim information 
  • Contact Reliant liability insurance to report a claim for an automobile accident (or ask Reliant to do this on your behalf)-International Crisis Evacuation Assistance
  • Activate Shelter in Place Protocols starting with a lockdown of this team's facilities with a mandated curfew for all team members until further notice
  • If necessary attempt to Evacuate or relocate to Places of Refuge
  • Follow all CMT ICMT directions and recommendationsClose the incident with a detailed report of all events and steps taken