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In the event of a moral failure, you have the option and right to report it anonymously through the Employee Reporting Hotline. If you choose to do so, you may also email notifyhr@reliant.org. Below is a chart the International Crisis Management Team (ICMT) will use to respond to the level of crisis if you choose to report the moral failure through the ICMT. |
| Note |
Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal. Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed. Level 4: Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. Level 5: Management of the crisis is now beyond the capacity of the local field team to manage. Reliant's Crisis Management Team or its pre-approved delegate is stepping in to now manage the situation. This is a major crisis resulting in ongoing disruption to operations or the threat now inhibits the ability of the team to safely continue. |
Specific Readiness Level To Determine Next Steps
| Level 5 | Level 4 | Level 3 | Level 2 |
|---|---|---|---|
Major moral failures among multiple staff team members or staff field team leader moral failure that causes major disruption to the future success of the entire team. If the moral indiscretion leads to Contingency PlanPlanning: Crime | Major Significant moral failure that jeopardize staff jeopardizes team member's ability to continue operations on the field. Or indiscretion involves involving a staff field team leader. A criminal investigation has begun on a team member. | Moral failure that jeopardizes a staff team member’s specific role, but not the team member's ongoing field operations. | Moral indiscretions that are able to be appropriately addressed through normal field leader/pastoral oversight. See also: Employee Reporting |
Steps to Reduce Probability and Consequences
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- Practice situational awareness and communicate routinely with the Global Security Advisor
- Be prepared to activate other contingency plans if situations arise
- If additional contingencies occur, strongly consider immediate evacuation
Applicable Corporate Policies
- Establish a self-reporting and self-correcting team culture. See Employee Reporting Hotline
- Follow the proper reporting protocols. See Employee Reporting and Employee Reporting Flow Chart
- When moral failures occur, address the conflict directly and justly.
- If team member or leader performs unethical business practices, immediately remove them from the situation and assign new staff to repair business relationships
Applicable Corporate Policies
- Employee Reporting and Employee Reporting Flow Chart
- Workplace Harassment and Discrimination
- Suspected Misconduct and/or Fraud, and Whistleblower Protection
- Grievance System
- Evacuations Evacuations may be authorized and mandated at either the local, Self-Evacuation or corporate Reliant level.
- Know your Places of RefugeConfidentiality During Crisis Events
Crisis Resolution Protocol
- As soon as you are able, begin documenting and gathering information
- Contact Reliant to report the incident: Crisis Reporting for International Incident
- Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team memberWhen you have time, start the Tracking Log and begin documenting all events
- Determine the location and status of all personnel that might be affected
- Follow proper reporting protocols found above
- Reliant will work with local leaders to assign Assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
- Establish initial contact with the Reliant Crisis Manager using the Emergency Number
- Record any injuries using the Victim Information Form
- Contact the nearest U.S. Embassy or Consulate
- If there are any missing persons, simultaneously follow the missing persons contingency plan
- Activate Shelter-in-Place Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
- If possible attempt to evacuate or relocate to places of refuge
- Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)
- The Team Leader should make contact with, notify, and provide continuing care for affected team members
- Follow all ICMT directions and recommendationsShare a copy of your report with Reliant
