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Starting January 1, 2027, Teladoc will no longer be available. Instead, you’ll have access to two virtual care solutions:

  • Well360 Virtual Health – for medical and urgent care needs
  • Mental Well-Being (powered by Spring Health) – for behavioral health support
  • For more information on the transition, please read -  Well360 Virtual Health Transition_FAQs.pdf

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Well360 Virtual Health - effective 1/1/2027
Well360 Virtual Health - effective 1/1/2027

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What is Well360 Virtual Health?

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Well360 Virtual Health is a cost-saving telemedicine service. Well360 Virtual Health is a 24/7 live, either online video chat or phone, service offering non-emergency consultations with U.S. board-certified doctors. The convenience of Well360 Virtual Health is that you never have to leave your home to see a doctor. 

  • See a doctor without the waiting room.
  • This valuable cost-saving service is not intended to replace your relationship with your primary care physician. 

 Well360 Virtual Health Consultation Cost Share (pre-deductible effective 1/1/2027):

  • $ General Medical
  • $ Mental Health – Licensed Therapist
  • $  Mental Health – Psychiatrist, PMHNP – Initial Visit
  • $ Mental Health – Psychiatrist, PMHNP – Ongoing Visits
  • $ Dermatology
  • Please note that these are preliminary consultation costs and could change.

What types of conditions can Well360 doctors diagnose and treat?

  • Cold and Flu
  • Bronchitis
  • Pink Eye
  • Sinusitis
  • Skin Infection and Rash
  • Upper Respiratory Infections
  • Sore Throat
  • Allergies
  • Sprains and Strains

Who can use Well360 Virtual Health?

  • All employees enrolled in medical coverage through GuideStone

Anything else?

  • The mobile app is the most convenient way to access Well360 Virtual Health
    • Schedule a doctor's visit, manage your medical history, or even send a prescription to the nearest pharmacy – all from the palm of your hand.

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