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Crisis Communication Levels
Crisis Communication Levels


Specific Readiness Level To Determine Next Steps


Level 5Level 4Level 3Level 2

Major crisis that inhibits the ability to safely continue the team

Major threats or moderate crisis which limit the ability to safely continue the team


Significant events which do not directly affect the team, but increase the risk level


Standard threat level


Note

Level 1: As a standard of practice, no international missionary should be living in a readiness level state of Level 1 (relaxed, unaware of surroundings, not prepared to react). Level 1 is considered US normal.

Level 2: Overseas normal readiness level. Standard overseas threat level. Situations are taken care of locally by the field team. 

Level 3: Local Field Team manages the situation, but the team informs Reliant crisis manager so that Reliant can evaluate the situation. Typically at this level, the incident is localized and on a smaller scale. Reliant would not know of the incident without the field team informing us. Reliant would like to hear that "we are fine" and be available to help evaluate the situation and provide assistance if needed.

Level 4:  Field team is mostly managing the situation, but Reliant crisis manager is now actively involved in the decision-making and helping the field team directly. 

Level 5: Management of the crisis is now beyond the capacity of the local field team to manage. Reliant's Crisis Management Team or its pre-approved delegate is stepping in to now manage the situation. This is a major crisis resulting in ongoing disruption to operations or the threat now inhibits the ability of the team to safely continue.

Specific Readiness Level To Determine Next Steps

...

Steps to Reduce Probability and Consequences

  1. Practice situational awareness (Color Codes for Situational Awareness) and communicate routinely with the Global Security Advisorteam leader
  2. Be prepared to activate other contingency plans if situations arise
  3. If additional contingencies occur, strongly consider immediate evacuation Evacuation

Applicable Corporate Policies

Crisis Resolution Protocol

  • As soon as you are able, begin documenting and gathering information
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details for their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team memberWhen you have time, start the Tracking Log and begin documenting all events
  • Determine the location and status of all personnel that might be affected
  • Assign The Team Leader will assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This These personnel should locate and contact any witnesses that might have observed the incident and complete an Initial Crisis Report for each.
  • Establish initial contact with the Reliant Crisis Manager using the Emergency Number
  • Record any injuries using the Victim Information Form with Reliant who will document victim information on their report
  • Contact the nearest U.S. Embassy or Consulate nearest Embassy and Consulate Assistance
  • If there are any missing persons, simultaneously follow the missing persons contingency planthe Contingency Planning: Missing Person
  • Activate Shelter - in - Place Protocols  Protocols starting with a lockdown of field team facilities with a mandated curfew for all personnel until further notice
  • If possible attempt to evacuate Evacuate or relocate to places of refuge
  • Close the incident with a detailed report of all events and steps taken (especially if the individual was removed prior to completion of the team)
  • Share a copy of your report with Reliantto Places of Refuge