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Note
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Depending

...

on the severity and urgency of the international incidents please reach out to Reliant in one of the following ways to report

...

a crisis

...

.

  • Send a group text to Reliant using an approved app (this is the recommended form of communication)
  • Call the international crisis hotline phone number (850-REL-IANT)
  • Email icmt@reliant.org 


If a crisis has occurred that has reached a level 3 crisis within your field team but is still a lower-level crisis that does not require an immediate response, you can email the International Crisis Management Team (icmt@reliant.org) to inform Reliant.

For a level 3 crisis requiring an immediate response, and for all level 4 and 5 crisis reports

UI Text Box
For a level 4 or 5 crisis

, please send a group text to Reliant or call the Reliant international crisis hotline. (850-REL-IANT) (850-735-4268).

  • Send a group text to Reliant using an approved app (this is the recommended default form of communication)
  • Call the international crisis hotline phone number (850-REL-IANT)
  • When calling the crisis hotline the phone will be picked up by Mike or Julie at International Professional Associates.

(For those in a HIGH threat level who may be using a satellite phone you can call or text message the International Crisis Manager directly by contacting

Matt Elkins- 469-955-1099).

Mike Easton at 515.520.3778).


UI Text Boxnote

If you are unsure of the level of severity or if you need an immediate response to an incident, you can always call the international crisis hotline number to report a crisis.

  • When reporting a crisis please let Reliant know if you are giving information, seeking advice, or requesting help/assistance so that Reliant can respond to your need accordingly. 
  • In the event of a crisis, remember to always follow your customized contingency plans or use the provided generic template in your one-drive workbook. 

Include Page
Crisis Communication Levels
Crisis Communication Levels



Info

It is required that all international field team members add the contact number (850-RELIANT) for the Reliant international crisis hotline to their phone as well as memorize the Reliant international crisis hotline number to be able to use in the case of an emergency.  (See Crisis Management Plan)

It is also a requirement that each international team create a group text using an approved app (such as WhatsApp or Signal) that includes team members as well as the International Crisis Manager (Matt ElkinsMike Easton) and the Field Operations Lead (Cori Crawford Van Oss) for or security/crisis communication between Reliant and the field team members. This will allow the ability for team members and Reliant to receive group texts, record voice text messages, send pictures, etc. In the event of a crisis, remember to always follow your customized contingency plans (or find a generic Contingency Planning template that you can follow).