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This is the page for workers covered by the Aetna insurance plan. For employed international workers not covered on Aetna's insurance, you now have access (effective 1/1/21) to another Aetna EAP - see Employee Assistance Program (EAP) - Resources for Living. |
In addition to the ongoing stresses of cross-cultural ministry, the COVID-19 pandemic has caused people around the world to experience the additional stress of making regular adaptations in uncertain circumstances. Reliant is committed to proactively supporting wellness among our staff during the pandemic and beyond. Therefore, in 2021 we are highlighting a service included in the Aetna International Medical Plan: The Employee Assistance Program (EAP).
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The EAP program is designed to be used as needed, and in conjunction with, the existing avenues of support Reliant staff international workers receive through their churches, communities, and leadership. Here are some examples of the additional support an EAP could provide:
- Short-term counseling for mental/emotional health issues. The Aetna EAP program offers 5 free counseling sessions, per issue, per year, for each family member. Reliant staff will AETNA members will have a designated toll-free phone number for an initial assessment from a licensed professional. They will then be paired with a counselor whose credentials best align with the caller’s problem and preferences. Those who call the EAP can request a counselor based on gender, area of expertise and Christian beliefs. The Aetna EAP has over 5,000 Christian counselors within their network.
- Daily life assistance and referrals. The Aetna EAP also provides Reliant staff access international workers access to services for dealing with the daily difficulties of life. This service provides free 30-minute consultations with professionals specializing in financial and legal problems, including identity theft, among other things. The EAP also assists callers in finding referrals for dealing with typical family needs, such as childcare, eldercare, and educational resources.
- Education and information. The Aetna EAP provides the Resources for Living website that contains articles, information, and tools to assist Reliant staff international workers to learn more about mental/emotional health and work/life balance.
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Reliant encourages all employees and missionaries staff to proactively attend to their physical, mental, and emotional health as we work within our God-given assignment to advance God’s kingdom. The Aetna member website is designed to serve a wide variety of industries with varying worldviews. Many of its vendors share our perspective. Thus, they welcome requests for consideration of specific needs and values. As with all information provided by outside vendors, we encourage employees and missionaries workers to use biblical discernment and filter all information through the truth of God's word as found in the scriptures. |
Contacting Aetna's EAP
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Please see the phone number on the back of your Aetna card or call 800-231-7729 (or collect 813-775-0190). |
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How to get started: one of the following passcodes to complete your registration.
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AetnaEcu : AetnaGerm AetnaNic
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The following services are covered under the EAP
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Employees referred for counseling will receive structured telephonic, face-to-face, or online support. A case manager oversees the process of matching the Once you have been connected to a counselor, sessions last for up to 50 minutes. The Aetna plan covers 5 counseling sessions per issue per year per enrolled member (or dependent). Aetna can connect employees to counselors based on their Christian (religious) preference and gender preference. Types of counseling services provided include:
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Boost your emotional health using the myStrength website and mobile app. These confidential, clinically proven self-help resources offer: Insight through articles, videos and eLearning programs How to get started: You can also download the myStrength app by: 1. Searching for “myStrength” in the iTunes or Google Play store |
Additional Resources:
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