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Crisis Communication Levels
Crisis Communication Levels

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In the event of a moral failure, you have the option and right to report it anonymously through the Employee Reporting Hotline. If you choose to do so, you may also email notifyhr@reliant.org

Below is a chart the International Crisis Management Team (ICMT) will use to respond to the level of crisis if you choose to report the moral failure through the ICMT. 



Specific Readiness Level To Determine Next Steps

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Steps to Reduce Probability and Consequences

  1. Establish a self-reporting and self-reporting correcting team culture. See Employee Reporting Hotline
  2. Follow the proper reporting protocols. See Employee Reporting and Employee Reporting Flow Chart
  3. When moral failures occur, address the conflict directly and justly.
  4. If team member or leader performs unethical business practices, immediately remove them from the situation and assign new staff to repair business relationships

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Crisis Resolution Protocol

  • As soon as you are able, begin documenting all events. Eventually, move all documentation to the Tracking Log created by Reliant and shared with you in the one-drive team crisis management plan folder. The Tracking log will allow you to continue to document details and will also serve as a way to communicate those new updates to all parties involvedand gathering information 
  • Contact Reliant to report the incident: Crisis Reporting for International Incident
  • Reliant will reach out to receive more details and complete an initial Crisis Reportfor their internal crisis report. Eventually, Reliant will share a communication tracking log that will serve as a way for team leaders and Shared Crisis Authority and Responsibility in Reliant Partnerships to all view communication updates between Reliant and the field team member
  • Determine the location and status of all personnel that might be affected
  • Follow proper reporting protocols found above
  • Reliant will work with local leaders to assign personnel to investigate the incident, establish a time frame for when the reported offense occurred, and confirm their activities leading up to the incident and locations they might have visited recently. This personnel should locate and contact any witnesses that might have observed the incident.
  • The Team Leader should make contact with, notify, and provide continuing care for affected team members
  • Follow all CMT ICMT directions and recommendations

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