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Starting January 1, 2026, our organization will transition from state-administered plans to private plans for Paid Family and Medical Leave (PFML) and Disability Benefits in the following states:
This change is designed to provide enhanced service, streamlined claims processing, and consistent coverage across states with paid leave and disability plans. Employees in these states will no longer file claims through state programs; instead, they will use our designated private plan provider, Reliance Matrix. *Please note that employees in the state of WA will need to continue to use the state-provided plan and claims process. |
Plan Information
| Provider | Customer Care | Website |
|---|---|---|
| Reliance Matrix | (800) 351-7500 | reliancematrix.com |
| State | Plan Type | Policy Number |
|---|---|---|
| CO | Paid Family Medical Leave | COL1320001331 |
| HI | Temporary Disability Insurance | TDI1360000071 |
| NJ | Total Disability Benefit | TDI1350000089 |
| NY | Disability Benefits Law | DBL1330000248 |
| MN | Paid Family Medical Leave | MNL1320001258 |
| OR | Paid Family Medical Leave | ORL 1320001187 |
Reliance Matrix Customer Care
You may retrieve Claims and Evidence of Insurability status information securely through our automated Customer Care telephone system by calling (800) 351-7500 at any time. Customer Care Representatives are available to assist you weekdays from 8:00 a.m.–7:00 p.m. Eastern Time.
Filing a Claim
- You can submit a claim online at any time.
